Customer Service Officer - Lending
Morley, Western Australia, Australia
14d ago

Job Description

  • Join ASX 100 Finance Leader Australia’s Most Loved Bank!
  • Seeking a passionate Part Time Customer Service Officer to join the BOQ team
  • High Performance & Collaborative Team Owner Managed Branch at Morley WA
  • About us?

    Winner of Best Performing Branch in our Tier in Australia in 2016, BOQ Morley is seeking a passionate, driven and pro-active candidate to join our team in 2018.

    We are a true alternative to the major banks in Australia with a full suite of banking products available to our customers.

    We focus locally on growing our brand presence and increasing customer advocacy through assisting our customers in achieving their financial goals.

    About the Role?

    As the Customer Service Officer, you will be the face’ of BOQ within the Owner Managed Branch (OMB).

    This role is dedicated to providing exceptional and memorable customer service and is strongly focused on providing product information and advice on BOQ Products and Services.

    The Customer Service Officer undertakes cashiering / teller functions in line with BOQ audit and compliance requirements and OMB routines, methods and procedures.

    These services include non face to face conversations via the telephone or internet, especially relating to transactions, deposit growth, insurance and personal lending business development activities, including making 'financial health check' phone calls and attending networking events.

    Part time hours of 8.30am - 2pm Monday to Friday Sought.

    About You?

    As an experienced Customer Service Officer with outstanding customer service and excellent communication skills, you will thrive in a sales environment, by demonstrating :

  • Previous customer service experience, preferably from the banking or insurance industry - preferred by not required.
  • Experience in sales and cross selling.
  • Proven customer service orientation with evidence of building lasting customer relationships.
  • Working knowledge of Windows Programs.
  • Ability to work within a team environment and autonomously without supervision.
  • This is a fantastic opportunity to develop your career in banking, meet new people and join a motivated team of professionals.

    How to apply?

    To apply for this role please follow the links.

    The Bank of Queensland is committed to diversity and an inclusive workforce.

    Whilst all applicants will be carefully considered, we will only be able to personally contact you if short-listed for an interview.

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