Manager, ServiceNow/Catalogue
Queensland Goverment
Brisbane, Australia
12d ago

As the Manager, ServiceNow Catalogue you will have responsibility for the following :

  • Lead a multi-disciplinary team in the research, analysis, evaluation and provision of advice and support on business and systems requirements, the implementation of recommended solutions and support activities required to achieve the strategic and operational objectives of the department's Finance Branch.
  • Work with the other team leads and managers within Financial Business Systems to coordinate and assess the delivery of enhancements, fixes and other system changes while ensuring adherence to budget, service delivery levels, deadlines, governance and regulations.
  • The ServiceNow application is utilised by the whole department. Your responsibilities will specifically cover Finance functionality in liaison with members covering other functional areas.
  • You will work with representatives from Human Resources, Procurement, Information and Technologies, and Infrastructure Services to coordinate changes to ServiceNow.

  • Manage user acceptance testing of ServiceNow changes covering test planning and test execution and manage the development of communication and organisational change documentation as well as training in ServiceNow.
  • Act as the escalation point for all functional related issues and promptly respond to all major incidents, business queries and problems for an effective resolution for all functional areas.
  • Provide functional consulting, mentorship, and support to the team and the wider department in one or more of the functional areas and devise effective solutions to complex system problems.
  • Participate in, and lead, a professional support focused team, undertake tasks and contribute to deliverables to support the specific scope and objectives of the Financial Business Systems team.
  • Contribute to the development, implementation and monitoring of resource management and improvement plans and schedules, including the coordination of activities of the functional team associated with achieving the support objectives.
  • Lead the development, implementation and maintenance of quality management processes, procedures and documentation within the team to ensure a high quality outcome for the support unit and clients within the department.
  • Research and prepare submissions, reports, briefing materials and correspondence for senior management.
  • To apply please provide the following information :

  • a brief resume including contact details for 2 referees (one of whom should be your current supervisor)
  • a maximum 2 page written response outlining your suitability for the role referring to the key capabilities under How you will be assessed .
  • Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

    Applications from recruitment agencies will not be accepted.

    Employees affected by workplace change will be considered on merit.

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