Head of Design - Jira Service Desk
Sydney, Australia
23d ago

Job Description

Atlassian is one of the fastest growing software companies in the world, with millions of users across our products (Jira, Confluence, Bitbucket, Trello, and now Stride, to name a few.

We're making a substantial investment in experience design, endeavouring to make Atlassian products essential for all Teams.

We're expanding our global design organization and searching for passionate, talented designers to help us.

Are you a design leader that lives and breathes the user experience, loves solving hard problems and thrives on variety?

We have a great opportunity for you : we're searching for a Head of Design to join our headquarters in Sydney. As a core focus of your role, you will lead design for one of the fastest growing products in Atlassian's history : Jira Service Desk.

Built on top of Jira, Service Desk gives its customers one platform to raise, track, and resolve service requests, helping teams deliver the best service possible.

As a Head of Design at Atlassian, you will :

  • Be a strategic partner of the product's triad leadership team, working closely with our Head of Engineering and Head of Product to define product strategy and roadmap for Service Desk.
  • Be a tireless innovator. With a pulse on the constantly changing strategy and trends in product design, you will help your team anticipate and adjust to new challenges and ensure constant innovation within your org.
  • Lead and manage a talented and high-performing team of 5 designers. With a passion for developing others, you'll coach and inspire your team towards success and cohesion.
  • To be successful in this role, ideally :

  • You have 10+ years of professional UX design experience
  • You'll harness your significant experience (5+ years) leading and managing a senior-level team
  • You have a strong passion for (and experience in) building complex enterprise-level software
  • You're able to demonstrate a record of shipping simple, beautiful software
  • Our team :

    Designers at Atlassian are responsible for the complete user experience, from early stage research and ideation, through implementation and iteration based on key success metrics.

    We're dedicated to agile methodology and are believers in 'lean', which means we despise documentation for documentation's sake.

    Committed to creating the best experience for our users, we do our very best at all times to validate assumptions with various types of testing.

    For more insight into how our design team works, visit here :

    https : / / www.uxpin.com / studio / blog / inside-atlassians-design-process-power-autonomous-teams /

    https : / / medium.com / designing-atlassian

    And for a glimpse into our hiring process, visit here :

    https : / / www.uxpin.com / studio / blog / building-ux-teams-scale-inside-atlassians-bespoke-hiring-process /

    Our benefits :

    Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks : ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and beverages, ergonomic workstations with sit / stand desks, unique ShipIt days, a company paid trip after five years, generous employer-

    paid insurance coverage (medical, dental, and vision) for you and your family, 401k matching and more.

    More about Atlassian

    Software is changing the world, and we’re at the center of it all. With a customer list that reads like a who's who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration with products like Jira, Confluence, Bitbucket, Trello, and now Stride.

    Driven by honest values, an amazing culture, and consistent revenue growth, we’re out to unleash the potential of every team.

    From Amsterdam and Austin to Sydney and San Francisco, we’re looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative, no B.S. environment.

    We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

    All your information will be kept confidential according to EEO guidelines.

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

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