IT Support Analyst
UBS
Australia
6d ago

Your role

Do you have a knack for technology? Are you at your best when supporting others? We’re looking for someone like that to :

support for over thirty applications used by Front, Middle and back-office users in the Equity Cash business

You would have a high level of day to day interaction with the business.

Day-to-day support and monitoring of the various EQ Cash systems used by front-office, middle-office and back-office users

Be involved in the incident management process when an issue arises in the production environment

Coordinate with different internal teams and / or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance, special trading days or exchange-mandated market rehearsals

Release and deploy new code versions into the production environment

Conduct problem reviews with the relevant IT streams

Your team

You’ll be working in the Equities Cash Application Support group in Singapore . The Equities Cash support team in Singapore is a part of the Application Support Group under the Technology Services organization .

The team is responsible for supporting a suite of trading , risk and PnL applications used by the Equity Cash business. They are not only first point of contact for the end users , but also responsible for providing L2 support of the application suite .

The team is complemented by a team of analysts based out of Pune as well.

Your experience and skills

You have :

Good problem solving and diagnostic skills

  • Ability to run a team located locally and remotely to deliver a high quality service to the business
  • Ability to work under pressure and manage multiple, concurrent / conflicting priorities.
  • Self-driven, highly motivated and have very high standards concerning quality of service delivered and attention to detail, where they lead by example and expect the same behavior of other colleagues.
  • Knowledge of ITIL incident and problem management
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    Base Salary Range AUD110,000 AUD130,000 (Salary commensurate with experience)

    About us

    Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions.

    That's what we do. And we do it for private and institutional clients as well as corporations around the world.

    We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

    What we offer

    Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment.

    We value your passion and commitment, and reward your performance.

    Keen to achieve the work-life agility that you desire? We're open to discussing how this could work for you (and us).

    Why UBS?

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