Information Assistant, Clerk Grade 1/2, LawAccess NSW (Disability Targeted Role)
Legal Aid NSW
Sydney -Sydney
8d ago

About the role Applications are sought from persons with a disability for a project at LawAccess NSW providing initial assistance and referrals over the phone to a range of customers, including customers calling from a correctional facility and customers calling the Graffiti Hotline.

This is a temporary project for up to two years, with the possibility of extension and conversion to ongoing. Opportunities will also be provided to develop skills in other areas of LawAccess NSW.

About you

The successful candidate must have the ability to quickly develop familiarity with various systems. The successful candidate will also be comfortable working in a contact centre environment, possess excellent customer service skills and have the willingness to assist customers within the framework provided.

Click to download the role description.

Applying for the role

To apply for this role please submit anapplication online via and attach an up-to-date resume (maximum 5 pages) detailing your skills and experience as they relate to the requirements andcapabilities of this role.

As part of this application process, candidates are required to answer two pre-screening questions based on the focus capabilities for this role :

1. As this recruitment is targeted for people with a disability, are you a person with a disability, as defined under the Disability Discrimination Act 1992?

2. Tell us about your experience in providing effective customer service over the phone, in line with policies and procedures.

As part of the selection process, candidates will be asked to complete a number of assessments :

  • Behavioural-based interview
  • Data entry exercise
  • Our Commitment to Diversity and Inclusion The Department of Justice is committed to building a workplace culture that values diversity and inclusion.

    We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups.

    The Department encourages applications from people with a disability and will provide reasonable adjustments in our recruitment processes and in the workplace.

    If you need an adjustment in the recruitment process, please call or email the contact person listed below, and also advise us of your preferred method of communication.

    Contact : Nick D'Cruz, Contact Centre Manager. Phone : 8833 3160; Email :

    Closing date : Thursday, 24 May 2018 (11 : 59 pm)

    A talent pool may becreated for future ongoing and temporary roles and is valid for a periodof up to 12 months.


    Sydney Region-Sydney - Greater West

    Number of Positions

    3Total Remuneration Package : Maximum total remuneration package $74,297. Package includes salary ($61,658 - $67,031), employer's contribution to superannuation and annual leave loading.

    ContactNick D'Cruz, Contact Centre Manager-8833 3160 or Nicholas.DCruz

    Justice Services

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