Night Audit - Front Desk Talent (Casual)
Location : Aloft Perth
Perth, Western Australia Category : Rooms and Guest Services Operations
Check out pictures from associates at this location, and some videos too!
Job Number 18001F00
Job Category Rooms and Guest Services Operations
Location Aloft Perth, Perth, Western Australia
Position Type Non-Management / Hourly
Start Your Journey With Us At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day fresh, focused, feeling alive.
Whether they’re stopping by for a few days or settling in for a few weeks, time away from home shouldn’t mean time away from life.
Our travelers recognize and appreciate our approachable, multidimensional staff, and we are energized by helping them find their own space in Element.
We help our guests live life away as they do at home, no matter how long they stay. If you’re an active optimist who doesn’t second guess connecting with like-
minded guests and creating a balanced space for yourself and those around you, we invite you to explore career opportunities with Element.
About the Role :
Reporting to the Night Duty Manager, the Night Audit - Front Desk Talent is a key part of the daily hotel operations by maintaining a high level of customer service and processing front office procedures with attention to detail.
Our Front Desk Talent are the "face of Aloft", dedicated to providing the very best of the Aloft vibe and feel in every guest interaction.
Your duties will predominantly involve processing guest check ins and check outs, assisting with all guest enquiries, and directing internal and external phone calls.
You will also be responsible for ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department.
Creating a sassy and savvy impression as an ambassador for the hotel at all times will be of utmost importance.
You must be able to work on a rotating roster from 11 : 00pm until 7 : 00am.
You'll need to be in the know about current Perth trends, experiences and product knowledge to create a customised experience for your guests every time.
Skills & Experience :
Your skills and experience will include :
Essentially you will be a confident self-starter and enjoy working within a sassy team, possess a proactive approach and demonstrate integrity and care for your team and guests.
This is not a role for the light-hearted you must be prepared to dedicate yourself to the development of the hotel and be able to give it your all to ensure its success.
Want to work in a place where energy flows, personalities mingle and opportunities abound? A place where anything can happen?
CLICK APPLY NOW!
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