Case Manager
Australia , Melbourne, Victoria
36d ago

About Xchanging

Xchanging is an international company with a global footprint providing innovative business processing, technology and procurement services.

We employ over 8,000 employees in 11 countries, providing services to customers in 43 countries.

In Australia, we specialise in Workers’ Compensation Claims, Premium Management, Procurement and Advisory Services.

An exciting opportunity exists for experienced RTW and Tail Case Managers to join the team at Xchanging. We are looking for candidates with strong experience in Case Management working within a professional environment who enjoy interacting as part of a team.

About the Role

Working within the Return to Work or Tail team, you will assist and support injured workers return to work through the delivery of service oriented case management to ensure entitlements to compensation are made appropriately.

Dealing with internal and external stakeholders is paramount to strong and sustainable outcomes.

To be successful in this role you will have experience :

  • Assessing and determining liability on claims.
  • Preparing for, attending and performing at claims reviews highlighting your excellent claims strategies, results and communicating further with your stakeholders.
  • Assist workers return to work through service oriented case management.
  • Ensure entitlements to compensation are made appropriately.
  • Required Expertise

  • Experience as a Case Manager with the VIC Workers Compensation Scheme, ideally in Return to Work or Long Term Case Management
  • Excellent communication and organisational skills.
  • Outstanding customer service skills.
  • Negotiation and influencing.
  • Ability to work in a team environment.
  • Ability to work with different IT applications.
  • Benefits

    We recognise the contribution of our employees and reward our staff with a competitive salary, career opportunities and ongoing professional development.

    In return for your experience and dedication, Xchanging offers a range of attractive benefits :

  • a generous Reward and Recognition program
  • competitive salary packages and other financial benefits, including an Employee Referral Program and a membership with API Lifestyle discounts
  • great work / life balance
  • a dynamic and stimulating work environment, where career progression and learning are paramount, and participation in company and community events is actively encouraged.
  • Apply
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