About the role
A great opportunity to join our 60,000 employees globally is available for an experienced Contact Centre Consultant within the Mercer Helpline team.
This fantastic team is award winning and on the front foot of innovation with #ADifferentKind of perspective. They put our members at the centre of everything they do, are genuinely passionate about developing their people supporting employees obtaining their Certificate III in Financial Services, Customer Contact and RG146.
Benefits of working at Mercer
Key Responsibilities As a Superannuation Consultant in the Contact Centre some of the key responsibilities include :
Competencies requirements This role will suit a customer service focused , energetic team player who enjoys a changing environment .
You must also have a desire to continue developing your expertise and technical knowledge. The ideal candidate will :
About Mercer At Mercer, our award winning Superannuation Helpline Services team is the front line for member services. Our ethos is to create better lives for our members every day.
We're in the business of creating more secure and rewarding futures for our clients and their employees and our members.
We pride ourselves on being professionals who are dedicated to adding value to every member and making sure that we take every caller through an exceptional member experience of #ADifferentKind.
At Mercer, we say we Make Tomorrow, Today. How to Apply If you are looking for a challenging new role in a truly global organisation that is committed to innovation and excellence, then look no further than Mercer.
Apply now, by sending your resume and cover letter to Kayleigh Grimwade by using the link below. Please note should your resume be shortlisted, you will receive a link from HireVue to complete a digital video interview as part of the recruitment process.
Once you have completed and returned the HireVue video interview a member of our Talent Acquisition team will make contact with you within two weeks.
We hope you enjoy the process and look forward to viewing your interview very soon. Applications will only be accepted from candidates who have the appropriate approval to work in Australia.
Successful applicants will be required to complete Criminal Record and background check prior to commencement of employment.
Mercer is an equal opportunity employer committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex (including intersex), marital / parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.
Client & Customer Services