APS 5 Complaints Officer
National Disability Insurance Agency
Australia - $72
22d ago

About the NDIA

The purpose of the National Disability Insurance Agency (NDIA) is to implement the National Disability Insurance Scheme (NDIS) which will support a better life for hundreds of thousands of Australians with a significant and permanent disability.

The NDIA will also provide great benefit to the families and carers of Australians living with a disability. The NDIS is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean peace of mind for every Australian, for anyone who has, or might acquire, a disability.

About the Position

The Complaints Officer will be required to work in a virtual team within the Large Regional Hub, producing a high standard of work within tight deadlines.

You will :

  • Be able to work successfully as a member of a virtual National Complaints team while showing initiative and working independently when required.
  • Work within the Regional Quality teams to ensure that feedback influences continuous improvement.
  • Require strong written and oral communication skills and strong interpersonal skills.
  • Possess effective problem solving skills and the ability to empathise and remain calm in a stressful or ambiguous situation.
  • To join our team you will :

    For more information on NDIS including our values, capabilities and behaviours along with our application process, please refer to our website.

    Position Specifics

    If you have any queries, please contact :

    Allison.O’Neill ndis.gov.au

    NDIA welcomes and encourages applications from Aboriginal and Torres Strait Islander people, people with diverse culture and linguistic backgrounds and people with disability.

    Except where otherwise provided by law, it is the policy of NDIA to provide equal employment opportunity (EEO) to all persons regardless of age, colour, national origin, physical or mental disability, race, ethnicity, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable federal, state or local law.

    In addition, NDIA will provide reasonable adjustments for qualified individuals with disabilities.

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