Salesforce Functional Consultant: Adelaide
DXC Technology
Adelaide, South Australia , Australia
1m ago

Job Description :

DXC System Partners Vision

To be the industry innovator, trusted consulting partner and leader in delivering on customer strategy using smart, scalable technology and solutions.

Role Responsibilities

  • Gather, analyse and interpret information from clients to understand business processes, pain points, business needs and customer experience to deliver Salesforce based technical solutions that leverage the most out of the Salesforce platform
  • Identify new service opportunities while working with clients and report back to Project Manager
  • Create and deliver end-user training
  • Support facilitation of workshops between internal stakeholders and clients
  • Conduct Value Stream Mapping and Business Process Mapping sessions
  • Complete all required documentation to a high standard
  • Configure Salesforce features to support the business requirements
  • Be able to deploy changesets
  • Support the implementation and rollout of the system
  • Identify risks prior to project commencement and contribute to development of the risk management plan
  • Assist in the scheduling and completion of customer success stories
  • Skills Required

  • Bachelor degree level or higher
  • At least 1 year experience working with Salesforce platform
  • Working in an Agile project delivery environment (System Partners uses a modified version to suit consulting environment)
  • Ability to influence and negotiate with clients; proven track record of customer focus including the ability to foster long-term client relationships
  • Ability to run an effective meeting
  • Industry knowledge
  • Proven ability to assist and support system, end-to-end and UAT testing cycles
  • Training and mentoring others
  • Change management
  • Critical thinking, complex decision making and problem solving skills
  • Planning and organising
  • Exceptional personal communication skills
  • Adaptability
  • Resilience - tolerant to stressful situations
  • Certifications Required

  • Salesforce Sales Cloud certification
  • Salesforce Service Cloud certification
  • Salesforce Administrator
  • Salesforce Platform App Builder
  • Consulting Behaviours

    These are the core consulting behaviours expected of DXC System Partners consultants :

  • Personal behaviours : consulting professionalism, flexibility, continuous learning, network building and maintenance, initiative-taking.
  • Demonstration of role model behaviour : behaviour on client site, keeping business hours, seeking appropriate approvals, following company policies.
  • Cross-cultural working : cultural sensitivity, diversity and inclusion.
  • Core Consulting Skills

    These are the consulting skills that a consultant needs to have demonstrated capability in :

  • Problem solving and analysis : Identification and solving client business problems, requirements analysis.
  • Communication skills : interviewing, presentation / oral and written expression, facilitation & storyboarding, effective meeting management, influencing and active listening, showcases, standups, pre-sales presentations, workshop facilitation.
  • Team skills : collaboration, upwards management, being a good team player and conflict management.
  • Platform expertise : Salesforce functional and technical expertise, as well as any ancillary clouds : Mulesoft, Vlocity, Marketing Cloud, etc.
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