Service Delivery Manager
Chartered Accountants Australia and New Zealand
Sydney, Australia
3d ago
  • Critical Role within the Operations Team
  • Utilise your strong ITIL Experience
  • Newly Created Perm Role
  • Critical Role with Operations Team

    Strong ITIL Experience

    Newly Created Perm Role

    We are a professional membership body supporting 120 000+ diverse, talented and financially astute members. We employ over 350 people in 14 locations across Australia, New Zealand, UK and Asia.

    When you join us, you have an opportunity to develop great skills & strong networks and do something different and fresh with your career.

    Working within our Service Operations Team alongside our Service Desk Manager and our 3rd party deliver partners, you will leverage your strong ITIL background to ensure a cohesive support effort across the organisation.

    This is a hands-on role where you will be responsible for all aspects of service management ensuring that it is aligned to ITIL standards and that our 3rd party delivery partners follow the prescribed standards.

    This is a critical role within the service operations team, ensuring technology is maintained and available to the highest standards.

    The Opportunity

  • Lead and drive the Service Delivery function for Technology
  • Maintain and enhance the existing ITIL framework and lead ITIL based ceremonies such as CAB, problem management and major incident management.
  • Ensure all of our suppliers adhere to the prescribed ITIL standards
  • Track Supplier performance against SLA for each of our service suppliers
  • Ensure agreed vendor reporting is provided to relevant stakeholders in a timely manner
  • Great To have

  • 5+ years industry experience in a hands-on Service Delivery Management role
  • Excellent knowledge of ITIL methodologies (Certification a plus)
  • Excellent analytical skills
  • Broad experience within application and infrastructure service operations domains
  • Good understanding of strategic and new and emerging technology trends, and the practical application of existing, new and emerging technologies to new and evolving business and operating models
  • Degree within a related IT field or on the job experience
  • Recent ITIL certifications advantageous
  • What’s in it for you

    At Chartered Accountants ANZ, we are committed to building a diverse and inclusive workplace reflecting the members we serve.

    As a value driven organisation, we collaborate for success, through integrity and being accountable for ourselves in the role we play to grow and improve as a team.

    Our benefits include Scholarship program, flexible workplace, staff benefits, monthly gatherings and internal Career development.

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