Dealer Service Representative
Rowville, Australia
3d ago


To provide world class technical and warranty assistance to our customers, bike dealers, distributors, and OE’s on all SRAM product lines.


  • Provide professional technical and warranty assistance to all inquiries via phone or email for all SRAM product lines
  • Demonstrate an in-depth knowledge of SRAM products, including current and previous product lines
  • Identify new issues as they occur in the market and follow the appropriate warranty guidelines to quickly resolve customer inquiries.
  • Regularly communicate trends to the Quality department for continuous improvement

  • Initiate and complete repair processes on SRAM products according to factory specifications
  • Attend industry-sponsored events, as needed, to provide technical support
  • Other duties as assigned
  • Qualifications

  • 1+ years of bicycle industry experience required, as well as a thorough understanding of bicycle mechanics
  • Strong customer service skills, professionalism, and ability to problem-solve; in a positive and courteous manner
  • Ability to learn quickly via on-the-job experience, training, and customer interaction
  • Excellent written, verbal, and organization skills
  • Proficiency with Microsoft Word and Excel, SAP knowledge a plus
  • Ability to travel domestically and internationally, including weekends, up to 10% as needed
  • Initial training period 3 4 months
  • Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form