Customer Service / Bookings Assistant
Willoughby City Council
Sydney, New South Wales, Australia
2d ago
source : Sport NSW


  • Contract to 30 June 2022
  • Salary $55,393 $57,513 pa + super
  • In this position you will be part of the team delivering high quality customer service to members and visitors across a range of operational areas including facility bookings, the provision of program and services information, and merchandise sales.

    You will also assist the Services Supervisor with supporting the Creche and school holiday program staff with service and program delivery.

    The Willoughby Leisure Centre (WLC) is a recreational facility within the Willoughby Local Government area. It consists of a Health Club, Swim School, a 25 metre 8 lane heated indoor pool, leisure pools, spa and sauna and two court indoor stadium.

    The activities offered include swimming, group fitness, holiday programs, swim school, crèche and sports court hire.

    Willoughby Leisure Centre also manages two offsite facilities, 139 Artarmon Rd Community and Northbridge Baths.

    Essential Requirements

  • Working with children check
  • Drivers Licence
  • Demonstrated strong customer service skills across a diverse range of customers
  • Proven ability to work in a busy member based customer service role
  • Demonstrated ability to problem-solve, making decisions promptly, in line with established procedures.
  • Ability to accurately undertake point of sale operations and financial reconciliations
  • Excellent communication, negotiation and interpersonal skills
  • Experience with online booking systems
  • Excellent organisational and time management skills
  • Ability to work independently and as part of a team
  • Desirable Criteria

  • Pool Lifeguard Award
  • First Aid Certificate
  • Current Provide / Perform CPR
  • Attachments

  • PD - WLC - Customer Service Bookings Assistant - Contract Sept 2020
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