Service Technical Support Officer
Aston Carter
2d ago

Job Summary

  • Highly attractive salary with strong career opportunities
  • Eastern Creek Location with parking
  • Great team culture
  • The Organisation

    This global market leader within the manufacturing and consumer goods industry is currently seeking an experienced Service Technical Support Officer to join their team.

    This role is mainly responsible for managing and troubleshooting all technical service requests for the dealers. Located in Eastern Creek, this organisation has new and modern facilities with world-

    class equipment. This organisation places emphasis on the up-skilling and training of all employees to ensure they build a long-term career.

    The Opportunity

    Working within a fast paced yet supportive team, this role requires someone with strong time management skills. This organisation offers internal opportunities for progression, strong on-

    boarding and training will be provided to ensure long term success in this role.

    The Role

    As the Service Technical Support Officer, your day to day duties will include :

  • Assist dealers with complaints and product related questions
  • Troubleshoot issues over the phone
  • Scheduling services where needed
  • Manage and follow up incomplete repairs
  • Assist internal and external stakeholders on delivery times
  • Ensure escalations are logged promptly in the internal system
  • Adhoc administration work
  • Desired Skills and Experience

    To ensure success in this role, previous experience in a similar role will be required along with the following skills :

  • Strong systems knowledge and the ability to adapt to new systems
  • Technical abilities
  • Ability to diagnose and troubleshoot
  • Previously worked in a similar position or call centre environment before
  • Advanced Word, Excel, Access and Windows XP skills
  • Innovative thinker
  • Strong organisational skills
  • Ability to multitask in a fast paced environment
  • If you are looking to work for a market leader in the manufacturing industry, and be a part of a supportive and exciting team than please apply!

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