Some careers have more impact than others. Retail Banking and Wealth Management (RBWM) serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures.
It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-
centric propositions and innovative and efficient distribution channels. HSBC is expanding its social media presence and we are looking for a Customer Contact Representative to join our dynamic Contact Centre team, based at our Parramatta Office.
This role will be responsible for responding to and servicing our customers through Twitter, Facebook and LiveChat. Our centre operates Monday to Friday between 8am 8pm.
You will be required to work a monthly rotating roster, with a starting time between 8am and 10.30am (7.5 hour working day).
Your main responsibilities in this role are :
To be successful in this role, you will need :
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited. #LI-AS1