Injury Management Advisor - CTP Claims
Vero Insurance
Sydney
5d ago

You are paramount to ensure the quality of the decision-making process within claims management and promoting consistency in approach and compliance to legislation.

You will be responsible in providing clinical and injury management technical expertise to assess CTP claims for treatment and rehabilitation requirements as well as being accountable for the coaching and mentoring of the Claim Advisors.

Key Responsibilities

  • Provide clinical and injury management technical expertise to assess CTP claims
  • Assess and advise on appropriate treatment and rehabilitation requirements
  • Coach Claims Advisors to ensure a sound understanding of Injury Management is applied when making decisions
  • Engage with service providers, claimants, solicitors and claims staff
  • Influence effective claims strategy though timely and cost-effective intervention
  • Support the team leader to identify development opportunities and trends to improve individual and team performance
  • Ensure appropriate implementation of legislative guidelines and schedules into the business
  • Engage with other Injury Management Advisors for complex decision making, advice and feedback
  • Maintain a constant customer focus by working with customers, team members and third parties to find solutions consistent with their needs and the business objectives
  • Skills & Experience

  • Allied health background and qualifications - mandatory
  • Hands-on, face-to-face clinical injury management experience ideally coupled with additional Occupational Rehabilitation experience
  • Prior Workers Compensation / CTP / Return to work experience
  • Ability to build rapport and communicate complex information with a variety of stakeholders including staff and allied health professionals
  • Ability to coach and mentor Claims staff to build technical knowledge and expertise
  • Our Benefits

  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Flexible working environment and arrangements; genuine focus on work-life balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people : (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program ($600), Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)
  • Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing.

    With a heritage dating back to 1902, we have grown to become a top-20 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.

    Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.

    We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

    Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for :

  • Best Insurance Company in Corporate Social Responsibility (2018)
  • Employer of Choice for Gender Equality for sixth consecutive year (2014 - 2019)
  • Money magazine’s Bank of the Year and Business Bank for second consecutive year (2018 - 2019)
  • General Insurance Product Innovation of the Year (2018)
  • NIBA General Insurer of the Year - Large General Insurer (2019)
  • If this opportunity sounds like the challenge you have been looking for please apply online today.

    At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.

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