Trainee Authorised Officer
V/Line
Southern Cross, AU
2d ago

About the role

  • Authorised Officers will be responsible for day to day reporting of offences under the Transport Act with a focus on anti-social behaviour.
  • Respond to and assist during emergencies and public transport disruption incidents.
  • Minimise issues that can affect the safe, reliable and efficient running of V / Line services.
  • Deter public order (crime and vandalism) and fare evasion offences, through having a visible presence and using your well-rounded communication & conflict resolution skills.
  • Ensuring the safety of all V / Line passengers is paramount.
  • Be an integral part in providing customers a high degree of service to ensure an informative, trouble-free and safe journey.
  • About you

  • It is desirable that you hold a valid Authorised Officer Authority
  • Exceptional customer service and rapport building skills
  • Proven conflict management and resolution skills
  • Strong written and verbal communication skills in addition to problem solving abilities
  • Comfortable in working rotating shifts including weekends and public holidays
  • Comfortable working across the V / Line network and the possibility of being based at different locations for a period of time depending on operational requirements.
  • What we can offer

  • Workplace flexibility
  • Personal Development
  • Commitment to culture
  • Inclusive environment
  • Career opportunities
  • Contribute to connecting Victorians
  • Free Myki travel
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