Host/Hostess (Part Time) / Curious
Marriott Hotels
Melbourne, Australia
4h ago

W Melbourne is the rebel between the streets, taking itsdesign cues from Australia’s cultural capital and providing the back-laneentrance keys to what’s New / Next in the city.

Extending the laneway cultureinside, 294 bold rooms and suites peel back the layers and revel in the city’shistory. There are five electric and daring bars and restaurants within thehotel, plus over 800 square metres of ultra-modern event space.

W Melbourne isset to be the place to see and be seen in.

Boldly coloring outside the lines of luxury, W turns thetraditional notion of the extravagant hotel on its head. Our irreverentattitude and taste for excess redefine revelry for the modern jet set.

Ourguests have a lust for a life less ordinary that drives them to demand more, experienceit all, and hit repeat.

We share our guests’ passions, providing insider access towhat’s new and what’s next. Moderation is not in our vocabulary and we knowthat lust for life demands more, not less.

W guests soak it in and live eachday with a mantra : Detox. Retox. Repeat. If you’re ready to create theenergetic W scene that is magnetic to everyday disruptors around the world,then we invite you to explore a career with W Hotels.

CURIOUS

Curious, is going to be the place to see and be seen in. Musicand bold concoctions will be paired with a menu full of small bites and sharingplates for an all-night experience.

Like falling down a rabbit hole, the bar’sdesign is as impressive as the cocktail list. We’re on the lookout for Talentthat will amplify the experience for our culture seekers and late-nightrevellers.

ROLEPURPOSE

  • Follow allcompany and safety and security policies and procedures; report accidents,injuries, and unsafe work conditions to manager;
  • and complete safety trainingand certifications where required. Ensure uniform and personal appearance areclean and professional, maintain confidentiality of proprietary information,and protect company assets.

    Welcome and acknowledge all guests according tocompany standards, anticipate and address guests’ service needs, assistindividuals with disabilities, and thank guests with genuine appreciation.

    Speakwith others using clear and professional language. Develop and maintainpositive working relationships with others, support team to reach common goals,and listen and respond appropriately to the concerns of other talent.

    Ensureadherence to quality expectations and standards.

    CAST KEYRESPONSIBILITIES

    Safety and Security

  • Report workrelated accidents, or other injuries immediately upon occurrence tomanager / supervisor.
  • Follow companyand department safety and security HIDs and procedures to ensure a clean, safe,and secure environment.
  • Identify andcorrect unsafe work procedures or conditions and / or report them to managementand security / safety personnel.
  • Use properequipment, wear appropriate personal protective clothing, and employ correctlifting procedures, as necessary, to avoid injury.
  • Follow propertyspecific HIDs for handling emergency situations (e.g., evacuations, medicalemergencies, natural disasters).
  • Follow HIDs forthe safe operation and storage of tools, equipment, and machines.
  • Completeappropriate safety training and certifications to perform work tasks.
  • Policies and Procedures

  • Protect theprivacy and security of guests and fellow talent.
  • Follow companyand department HIDs.
  • Ensure uniform andpersonal appearance are clean, hygienic, professional and in compliance withcompany HIDs.
  • Maintainconfidentiality of proprietary materials and information.
  • Protect companytools, equipment, machines, or other assets in accordance with company policiesand procedures.
  • Perform otherreasonable job duties as requested by supervisors.
  • Guest Relations

  • Address guests'service needs in a professional, positive, and timely manner.
  • Welcome andacknowledge each guest with a smile, eye contact, and a friendly verbalgreeting, using the guest's name when possible.
  • Anticipate guests'service needs, including asking questions of guests to better understand theirneeds and watching / listening to guest preferences and acting on them wheneverpossible.
  • Thank guestswith genuine appreciation and provide a fond farewell.
  • Actively listenand respond positively to guest questions, concerns, and requests using brandor property specific process to resolve issues, delight, and build trust.
  • Engage guests inconversation regarding their stay, property services, and areaattractions / offerings.
  • Aid individualswith disabilities, including assisting visually, hearing, or physicallyimpaired individuals within guidelines (e.
  • g., escorting them when requested,using words to explain actions, writing directions on paper, moving objects outof the way, or offering access to Braille or TDD phones).

  • Assist fellowtalent to ensure proper coverage and prompt guest service.
  • Communication

  • Speak to guestsand fellow talent using clear, appropriate and professional language.
  • Discuss worktopics, activities, or problems with fellow talent, supervisors, or managersdiscreetly and quietly, avoiding public areas of the property.
  • Working with Others

  • Support all fellowtalent and treat them with dignity and respect.
  • Develop andmaintain positive and productive working relationships with other talent anddepartments.
  • Partner with andassist others to promote an environment of teamwork and achieve common goals.
  • Quality Assurance / Quality Improvement

  • Comply withquality assurance expectations and standards.
  • Physical Tasks

  • Read andvisually verify information in a variety of formats (e.g., small print).
  • Stand, sit, orwalk for an extended period or for an entire work shift.
  • Move, lift,carry, push, pull, and place objects.
  • Grasp, turn, andmanipulate objects of varying size and weight, requiring fine motor skills andhand-eye coordination.
  • Move oversloping, uneven, or slippery surfaces.
  • Move up and downstairs and / or service ramps.
  • Reach overheadand below the knees, including bending, twisting, pulling, and stooping.
  • General Beverage and Food Services

  • Monitor diningrooms for seating availability, service, safety, and wellbeing of guests.
  • Maintaincleanliness of work areas throughout the day, practicing clean-as-you-goprocedures.
  • Notifymanagement of maintenance repairs issues.
  • Report anytalent, guest, and / or vendor incidents and accidents to management and LossPrevention at the time of the incident and / or accident.
  • Assist your andother departments when needed to ensure optimum service to guests.
  • Assists Management

  • Communicate withguests, fellow talent, or departments to ensure guest needs are met.
  • Greeting and Seating

  • Thank everyguest upon departure, invite them to return, and wish them a fond farewell.
  • Thank everyguest upon departure, invite them to return, and wish them a fond farewell.
  • Seat guests byfinding a clean, available table; pulling out chairs; placing clean / currentmenu in front of guest, etc.
  • Guide gueststhrough the dining rooms and provide any needed assistance.
  • Move and arrangetables, chairs, and settings and organize seating for groups with special needswith minimal amount of disturbance to other guests.
  • Greet guests anddetermine the number in their party.
  • Ensure placesettings are appropriate and each guest has a napkin, clean silverware, and anyother item that is part of the standard place setting.
  • Closing

  • Complete closingduties, including storing all reusable goods, breaking down goods, cleaning allequipment and areas, returning equipment to proper locations, lockingrefrigerators, restocking items, turning off lights, locking doors, andcompleting daily cleaning checklist.
  • Check withsupervisor before leaving at end of shift.
  • Ensure closingetiquette is followed so that guests do not feel rushed
  • Reservations

  • Answer phonesand take dining reservations from guests, ask and record preferences or specialrequests / occasions, and relay this information to kitchen staff or management.
  • Enter dinerinformation (e.g., number of guests) into reservation system.
  • MarriottInternational is an equal opportunity employer committed to hiring a diverseworkforce and sustaining an inclusive culture.

    Marriott International does notdiscriminate on the basis of disability, veteran status or any other basisprotected under federal, state or local laws.

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