Customer Service Administrator
Mount Waverley, Victoria, Australia
7h ago
  • Career opportunity
  • Fast paced and challenging work
  • Mt Waverley head office
  • Work across the entire business in this client facing role, offering training, security, opportunity and reward. Customer Service and Administration just got a whole lot more exciting.

    Customer Service Administrator

    In line with our ongoing commitment to delivering exceptional service to our New Home customers, an opportunity has arisen for a Customer Service Administrator to join our Operations team, head office is at Mt Waverley .

    The Role

    This role is responsible for effectively managing the administration of customer files, working with industry frameworks and offering exceptional service.

    You will be working with multiple internal stakeholders, assisting with the delivery of contracted agreements and managing a portfolio of clients.

    You will be the first point of contact for our new home customers, managing expectations, workflow and constantly problem solving PreSite or OnSite queries.

    You will be responsible for managing the administrative processes between our internal teams and our customers.

    About You

    You build rapport with ease. You know how to deliver exceptional service whilst also working within a compliance driven industry.

    With an eye for detail, practical approach, and proven ability to think on your feet your strengths lie in project management, administration and customer service.

    You thrive working with pace and volume. You enjoy having ownership of your responsibilities and you love seeing things through to the end.

    Team culture is important to you and you are an ambassador for your brand, both personal and organisational.

    To succeed, you'll need to demonstrate :

  • Exceptional customer service and relationship building skills.
  • Excellent time management & organisational capability.
  • Highly developed communication skills with the ability to deal with all types of people.
  • Flexibility, adaptability and the ability to thrive under pressure.
  • Knowledge or experience of the construction industry (preference only).
  • As a commitment to you, Henley will invest in your training and development with a focus on strong process, organisational capability and technical knowledge to ensure you are well equipped to succeed.

    About Us

    Henley is one of Australia’s leading home builders and is a proud partner of the Sumitomo Forestry Group. With a rich history that goes back over 300 years, the Sumitomo Forestry group is a worldwide leader in new home design and building.

    This partnership now sees Henley building over 10,000 homes a year globally in Australia, Japan, USA, China and South Korea.

    In Australia, Henley continues to grow across all markets in Victoria, Queensland, South Australia and New South Wales. We are also excited to now be operating in Seattle and Dallas USA .

    At Henley we believe that our commitment to residential building over the past 30 years has us well placed to be training & nurturing our own future leaders.

    If this sounds like you, and you're up for the challenge, then we want to hear from you! Please send your CV by clicking the Apply Now’ button.

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