Customer Value Specialist
Suncorp Group
Adelaide, AU
5d ago

Customer Value Specialist

Permanent Full Time

Call Centre, Insurance

  • Adelaide CBD location Permanent full-time
  • Unique opportunity to be trained across two of Australia’s iconic insurance brands - Shannons and Apia
  • Competitive Salary + benefits + bonus
  • We currently have a unique opportunity for you to work with two of Australia’s iconic insurance brands, Shannons and Apia within the Suncorp Group.

    This role is focused on delivering exceptional service to our customers, maximising sales opportunities and contributing to the ongoing growth of Australia’s leading insurance brands

    Your new company

    Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.

    We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

    Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for :

  • Best Insurance Company in Corporate Social Responsibility (2018)
  • Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)
  • Money magazine’s Bank of the Year and Business Bank for a third consecutive year (2018-2020)
  • General Insurance Product Innovation of the Year (2018)
  • Key Responsibilities

    Receiving a high volume of calls regarding multiple insurance products. You will be :

  • Delivering a seamless customer experience in home insurance products that provides value for our customers
  • Identifying the appropriate insurance policies and providing the necessary level of advice to meet customer requirements
  • Achieve customer sales and service targets set for all customer segment
  • Advocate customer propositions to create value for customers through products and services under Shannon’s and APIA insurance products
  • Skills & Experience

  • Experience in delivering high quality customer solutions within required timeframes
  • Experience in a sales and / or customer service call centre environment is beneficial
  • Effective interpersonal and communication skills (written & verbal)
  • Computer literacy and navigation skill
  • The desire to be a key member of an energetic and committed team, that is passionate about providing home insurance protection to new and existing customers
  • Hours, Location & Training

  • Adelaide CBD location
  • Full time & permanent opportunity - 37.5 hours per week.
  • You will be working on a rotational roster between 8.00am and 6.30pm Monday Friday. You will also work one Saturday a month - 8 : 30am - 4 : 30pm.
  • The relevant penalties will apply for shifts finishing after 6pm and Saturdays
  • Comprehensive (fully accredited) and paid 3-week Induction training period
  • Our Benefits

  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Flexible working environment and arrangements; genuine focus on work-life balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people : (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program ($600), Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)
  • If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position, please contact our recruitment partner Hays Talent Solutions on 02 8226 9659.

    At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.

    Advertised : 27 Aug 2020 AUS Eastern Standard Time

    Applications close : 25 Sep 2020 AUS Eastern Standard Time

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