Case Manager
The Salvation Army
West Melbourne, AU
5d ago


The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship.

The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

Case Manager Homeless Case Management Services

Are you passionate about positively impacting lives? Are you proactive, motivated, and have a drive to work in an environment that helps transform the lives of some of Melbourne’s most vulnerable and disadvantaged adults experiencing homelessness?

If you are a great people and thrive in environments of change then we might just have the role for you!

The Organisation

The Salvation Army Australia (TSA) is a national Christian movement, united by faith and giving hope where it's needed most.

Across the country we're engaged with every demographic and every age group. We're active in the big cities, the country towns and even in rural communities.

You’ll find us involved in national issues and you’ll also find us on the ground day and night, bringing hope wherever there is hardship or injustice.

Within our Social Mission programs, we are involved in a broad integrated range of services with an aim to bring support to the some of the most vulnerable and disadvantaged adults experiencing homelessness in Melbourne’s Central, Northern and Western metropolitan areas.

  • If you’re someone who shares our mission and values and has the passion and drive to commit yourself to this challenging yet rewarding role, then we’d like to invite you to apply for our new role of;
  • Assistant Manager Homeless Case Management Services.

    The role :

    The Case Manager is part of a collaborative case management and community of support team that provides support to individuals engaged with the service.

    The Case manager provides person centred supports ensuring access for clients to relevant services, advocacy in obtaining safe and secure housing, referral in relation to legal issues, income security, health issues, drug and alcohol problems, specialised counselling and psychiatric issues.

    The Case Manager provides case management to individuals both within our residential facilities and through outreach. Case managers work collaboratively with clients and staff to ensure they are provided with appropriate support in their journey out of homelessness.

    Service Delivery & Case Management

    To be able to offer current and relevant resources to the Case Management team.Individual case plans are developed in collaboration with clients and include a range of interventions that address the needs or goals of clientsCase management support is provided to clients in accordance with TSA case management models and standards of practice including the use of the case plan tool and active participation in client case collaboration meetingsProgress and outcomes of individual case plans are regularly monitored and reviewed and where needed action is taken to ensure the plan continues to meet client needs or goals

    Relationship Management

    Create transferable relationships; promote independence and sustainable pathways out of homelessness.To develop and maintain strong relationships with appropriate services to maximise client access to mainstream and specialist services.

    Administration & Continuous Improvement

    Accurate, up to date client records and data is maintained for all clients in accordance with TSA standards and procedures using TSA information systemsRisks to clients, staff and TSA are identified and bought to the attention of the Team Leader as soon as possibleService gaps are identified and recommendations for service delivery improvements are made to the Team Leader

    What we offer :

  • In addition to your remuneration, due to The Salvation Army being a registered not for profit organisation, working for us means that you get to;
  • Enjoy generous tax free salary packaging benefits;Discounted Private Health Insurance rates;Career development opportunitiesA challenging and rewarding work environment with a supportive and dynamic team!

    The ideal candidate will have the following skills and experience

    Degree qualification and higher education qualifications in psychology, social work, or related fieldRelevant experience in the social service sectorIs able to demonstrate knowledge of homelessness including context, causes, issues, philosophies and legislation, understands and applies homelessness models, approaches, theories and practices when dealing with clientsCan foster a culture of respect for client dignity and excellence in service deliveryHas the ability to remain calm, focused and maintain perspective when faced with change, crisis and difficultyIs able to build connections with other TSA centres and services and can use interagency and community connections and partnerships

    The Salvation Army is a Child Safe Organization. All child facing roles will require the successful completion of a Working with Children Check.

    All applicants will also be required to undertake a mandatory National Police Check.

    Enquiries :

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