Senior Operations Manager, Casuarina Square - Darwin
IT Governance
Darwin, Australia
1d ago

At GPT we are passionate about creating spaces that go beyond the expectations of our investors, customers and communities.

We create value through our focus on strategic investment and management of high quality shopping centres, office towers, logistics centres and business parks and proudly own a number of prime assets across Australia.

Every day we strive to deliver expectational results to achieve our vision to be the most respected property company in Australia.

We do this by empowering our people to take initiative and create solutions. We believe our commitment to invest in you is what strengthens the core of our business and keeps us sustainable, focussed and passionate about shaping the future of property in Australia.

About the role

The Senior Operations Manager position is based from our premium retail asset Casuarina Square Shopping Centre based in Darwin.

You will be accountable for the overall operational performance of the Asset. As a strong people manager, you will provide leadership to the property operations team, setting a vision and strategies for the team to deliver upon, whilst driving a culture of high performance.

With a focus spanning the strategic delivery of lifecycle asset planning, project management, commissioning, through to the daily operation of all property services, you will drive sustainable and economic performance throughout the asset with a focus on constant improvement.

The principal tasks of the role include, but are not limited to

  • Manage the site Operational team and provide leadership and guidance to ensure that activities are prioritised and diligently and efficiently completed.
  • Ensure the team maintain a strong focus on customer service (team includes broader contractor resources engaged to perform work within the asset).
  • Drive GPT’s safety culture across the asset, both with GPT employees and our contractors, ensuring compliance with GPT health and safety procedures.
  • Drive safety and security strategies with our service providers to improve the guest experience and improve perceptions of Casuarina Square.
  • Lead and guide the Tenancy Delivery process, ensuring the centre is compliant with GPT Property Operations Policies & Procedures and that fit out works adhere to the centre fire engineering, technical services designs, structural engineering requirements and centre aesthetics.
  • Provide leadership and guidance to the Capital Works team to deliver projects on time and on budget.
  • Manage all specialist contractors to ensure they comply with their contract terms and conditions along with nominated scope of works
  • Manage the Preventative Maintenance program
  • Accountable for the operational expenditure budget and short / long term capital forecasting, including the setting of annual budgets, reforecasting as required and presenting Asset Plan updates
  • Work with the Centre Manager & Divisional Finance Manager on the month end reporting process
  • Lead the team to drive performance of the asset to ensure performance targets are achieved
  • Establish and maintain a sound professional working relationship with customers, contractors, national property operations team and owner representatives
  • Ensure major incident and emergency response plan & procedures manual is up to date
  • Assist with emergency evacuation procedures and other crisis management situations
  • Participate in the Duty Manager roster as required - late night / weekend and public holiday shifts.
  • What makes you stand out?

  • Tertiary or trades qualified engineering or building services qualifications desirable.
  • At least 10 years’ relevant management and operational experience in a property / shopping centre environment required.
  • Demonstrated understanding of Building Codes, Australian Standards, OHS / WHS and Legislation, Essential Services of Authority and Statutory Requirements.
  • High level of commercial acumen and financial management, with proven experience with budgeting and forecasting.
  • Proven experience in the critical analysis of building performance.
  • Proven experience in managing multi project programs of work of varying levels of technical complexity.
  • Ability to accept, manage and implement change.
  • Ability to communicate effectively at all levels and build effective and professional relationships with a range of stakeholders, including senior management, facilities site staff, external service providers and contractors.
  • Problem solving, interpretation and negotiation skills.
  • Customer focus and proactive approach with initiative.
  • Strong leadership skills with a demonstrated ability to lead small to medium sized teams and ability to mentor, develop and motivate people.
  • What makes us stand out?

  • Recognised and Awarded Employer of Choice by WGEA 2018, 2019 and 2020
  • Commitment to diversity and inclusion
  • Broad spectrum of diverse and challenging career opportunities available across the organisation
  • Investment in your personal development and future career aspirations
  • Flexible work options available to all GPT employees
  • Competitive remuneration packages and employee benefits
  • We recognise that providing our people with flexible working options improves our performance, creates opportunities for learning, supports wellbeing and improves our lives outside of work.

    Our mobile workplace technologies and activity based work environments make working at GPT what you do, not where you do it.

    Explore your options to achieve flexibility including : generous paid parental leave, tailored hours and flexible scheduling, career breaks, study leave, compressed hours, remote working and leave purchase plans.

    What are the next steps?

    If this role sounds like you then we want to hear from you! Click the below link to submit your formal application online and a member of the talent team will be in touch.

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