Customer Assistance Adviser
Zinc Group
ROLE: Customer Assistance Adviser
3d ago

Who we are

The Zinc Group are a multi award-winning financial services company and we provide Customer Solutions on behalf of a number of national and international companies across the UK, working with well-known brands and assisting them across a number of different sectors.

The role

The main role and responsibilities of our Customer Assistance Advisors includes :

  • Ensuring each customer receives the best possible experience whilst delivering effective solutions to the challenges our customers face;
  • Interacting with customers in an empathetic and professional manner;
  • Meeting compliance and regulatory standards at all times
  • The successful candidate should be experienced in :

  • Delivering a high standard of customer service, preferably including customers in financial difficulty;
  • Maintaining excellent written and verbal communication skills;
  • Building a rapport with a variety of different customers
  • Handling challenging situations effectively.
  • What we can offer you

    In return our company can offer you the opportunity to work in a fast-paced and supportive environment with comprehensive and ongoing training.

    We offer the opportunity for clear progression and a career path to applicants who are enthusiastic with a positive attitude.

    We want people to succeed and grow their careers with our business. In addition to your salary and performance-related bonus we also offer a Refer a Friend’ scheme (earn £250 for each person you refer), discounted shopping program, regular employee incentives, and fantastic development opportunities.

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