Account Manager - Advertising Cloud
Adobe Systems Incorporated
Sydney
4d ago

Client Leadership

  • Responsible for the client satisfaction with Ad Cloud across Search & DSP, working collaboratively with the client management team to deliver results
  • The operational line of defense for campaigns; the lead for performance strategy and activation
  • Support the client onboarding process
  • Working collaboratively with the implementation team
  • Ensuring campaign setup is aligned to marketing objectives and overall business requirements / goals.
  • Update account plans for Search & DSP, Quarterly and recommend growth opportunities that are aligned with our client’s business requirements
  • Regularly audit client campaigns / accounts setup to provide best practice recommendations that enhance performance, improve efficiencies and increase technology adoption
  • Proof of Concepts / Pilots
  • Project manage Proof of Concepts / Pilots to ensure a successful outcome.
  • Devise robust test plans for Ad Cloud product.
  • Align project plan & engagement with contract timelines
  • Perform account audits to recommend campaign improvements & best practice setups (Ad Cloud Search).
  • End-to-end campaign management that delivers to pilot goals (Search & DSP Product Adoption, Performance Enhancement (including ROI, Customer Value)
  • Campaign Quality that deliver to client goals
  • Responding to client requests troubleshooting, support and filing tickets
  • Ensuring the client is billed on time and accurately
  • Pacing and KPI achievement checks
  • Identify trends in data to drive optimization strategies
  • Identify quality-improving and feature enhancement opportunities
  • Client reporting
  • Trafficking (or management of through ACS)
  • Data validation and accuracy checks
  • Subject Matter Expert Adobe Analytics

  • Regional resource for strategy, process, activation, reporting, and troubleshooting
  • Escalation point for any issues, product requests, etc.
  • Establish best practices from in-region knowledge sharing
  • Provide necessary materials or guidance on implementation or technical knowledge
  • Drive Analytics Adoption in the region for Ad Cloud customers
  • A4AdC DSP product integration, set-up & activation
  • Technical knowledge required as a pre-requisite for an analytics SME
  • Integration set-up :
  • Dashboards
  • Marketing Channels
  • Ad Cloud Use Cases
  • Audiences
  • Troubleshooting integration issues
  • Client Growth & Retention

  • Ensure the client is satisfied with the product features that they are leveraging across Search & DSP
  • Build a strong relationship and rapport with the day to day contact / s for Search & DSP
  • Feature Adoption
  • Enable the client to realise the value of Ad Cloud, through identifying Search & DSP product features and reporting that the client could benefit from leveraging via training and enablement.
  • Required Skills

  • Search Marketing Expertise in both Google and Bing
  • Performance marketing, meeting business KPI’s
  • Deep knowledge and experience of advertising & marketing technologies (Ad Cloud, SA360, Marin, Kenshoo, Adobe Analytics)
  • Strong problem solving & analytical skills
  • Client relationship management
  • Technical troubleshooting
  • Adobe Analytics workspace expertise
  • At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists.

    You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

    If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

    Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

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