Claims Advisor
Vero Insurance
2d ago

We currently have multiple 12-month contract opportunities for Claims Advisors to support on the Personal Injury Portfolio administering CTP claims in Sydney or Charlestown.

The purpose of this role is to act as key relationship manager and contact point for the customer providing support for recovery from injury, with focus on treatment and return to work.

The successful candiate will have an interest a specific interest in managing Fraudulent and unmeritorious and exaggerated claims.

Key Responsibilities

  • Proactively manage a portfolio of claims in accordance with legislative, regulatory and procedural guidelines to achieve cost effective and timely claim resolutions
  • Identify the relevant fraud indicators such as staged accidents, false or misleading information and apply the appropriate strategies to defend the claim or minimise costs
  • Proactively investigate and gathers the relevant evidence if there are concerns for fraud with the objective to reduce claim costs associated with fraud
  • Understanding of the relevant legislative requirements in detecting and deterring fraud in accordance with the Act and Guidelines
  • Making ongoing accurate and timely compensation payments.
  • Engaging with stakeholders on a regular basis to ensure we are meeting the injury related needs of each claimant
  • Provide an excellent level of customer service to the legislative authority, employers and injured workers through compliance with legislation, timely response times and efficiency in processing.
  • Skills & Experience

  • Previous experience working within an Insurance environment
  • Claims Management experience
  • Degree in Business, Commerce, Allied Health or related field - Desired
  • Exceptional communication and time management skills.
  • Computer skills
  • Our Benefits

  • Discounts of up to 25% on our various Insurance, Banking & Superannuation products
  • Flexible working environment and arrangements; genuine focus on work-life balance
  • Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
  • We offer support and various programs for our people : (Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program ($600), Facilities for nursing mothers, Company share options, Social club, Years of Service Recognition)
  • About the Company

    At GIO We’ve been helping customers navigate life’s uncertainties since 1927. Our network brings together financial services and products with brands like GIO, Suncorp, AAMI, APIA, Shannons and Bingle, in one place.

    Working for GIO, you'll be part of the Suncorp Network one of Australia and New Zealand’s biggest and most trusted names in insurance.

    Satisfy your career goals and enjoy the benefits of working for a large organisation that aspires to be better and values your contribution.

    Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected.

    We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

    Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for :

  • Best Insurance Company in Corporate Social Responsibility (2018)
  • Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)
  • Money magazine’s Bank of the Year and Business Bank for second consecutive year (2018-2019)
  • General Insurance Product Innovation of the Year (2018)
  • If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position, please contact our resourcing partners at Hays on 02 8226 9659

    At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.

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