The Project Success Analyst is responsible for managing and overseeing online research projects (surveys) while creating and developing relationships with customers.
The position plays a critical role for the organisation as the primary client contact. As part of a global team, the Project Success Analyst is also responsible for ensuring customer satisfaction through enabling project delivery for new clients, supporting client growth strategies, troubleshooting client concerns, and assisting in up-sell opportunities.
The Project Success Analysts work on multiple teams. Some teams prefer specific experience and knowledge. This may include survey design experience, knowledge of digital media ecosystem and execution of digital media campaigns or advertising operation, experience servicing management consultancies, and market research expertise.
The ideal candidate would be based in our Sydney office.
Utilize Lucid’s proprietary software to execute sampling strategies for concurrent research projects, while meeting customer expectation and budget.
Manage stakeholder expectations, project plans and communications, and provide status updates as needed to continuously move forward in the service delivery process.
Work with customers to understand project needs, recommend optimal solutions, and coordinate with internal teams and external partners to successfully deliver.
Ensure high levels of customer service are provided to our customers.
Lead all post-sale communication via email and phone, while managing client expectations and problem solving as issues arise
Develop a full understanding of the company, the market research industry, and how Fulcrum technology can solve challenges.
Compile and extract data from various sources (SSRS, PowerBI, Salesforce, Fulcrum, etc) to draw conclusions that are presented to internal and external clients.
Collaborate with the account team, business development and resource management teams as necessary to achieve team goals.
Identify strategies for automating and implementing efficient work management processes
BA / BS degree
1 to 3 years of customer-facing experience with proven ability to manage multiple complex projects under tight deadlines
Experience with client interaction, client presentations, and quantitative data analysis
Excellent written and verbal communication skills
High proficiency in Excel with strong analytical skills
Ability to lead and provide direction when working in teams
Ability to work in a fast paced, dynamic and unstructured environment
Detail oriented, self-starter who is eager to learn new skills and concepts
Business / Economics / Statistics degree
Proven track record of driving client business growth and achieving revenue target
Survey design experience in Qualtrics, Survey Monkey, etc.
Knowledge of the digital media ecosystem and how digital media campaigns are executed
Microsoft Excel certification
Market Research coursework
Statistical knowledge or working knowledge of SPSS, STATA, SAS, R
Lucid's Hiring Commitment
We understand that many candidates may not be perfectly qualified for a job posting. Experience comes in different forms;
many skills are transferable and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a dynamic, collaborative environment.
We want you to learn new things in this role, and we encourage you to apply if your experience is near the desired qualifications.
We also know that diversity of background and thought can enhance problem-solving and encourage more creative thinking, which is why we're dedicated to adding new perspectives to the team.
At Lucid we foster a collaborative and inspiring workplace. We pride ourselves in doing this by recruiting, hiring and retaining diverse, passionate, and forward-thinking talent.
Lucid is committed to and encourages an inclusive environment and we are dedicated to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
If you have a disability or special need that requires accommodation, please let us know.