Full Guest Service Agent
NZ, Australia
5d ago

About Us

Oaks Hotels & Resorts is a leader in strata titled management accommodation with properties located in prime CBD and stunning resort destinations across Australia, New Zealand, Dubai and Thailand.

Oaks is owned by Minor International, one of the largest hospitality and leisure companies in the Asia Pacific region, with internationally recognised Brands including Anantara, Avani and is looking to further expand the Oaks brand both nationally and abroad.

PREVIEW Guest Service Agent

We are currently seeking a confident, professional and well organised Guest Service Agent to join the front office team on a full time basis.

As the face of Oaks you will be responsible for providing an outstanding guest experience from the point of reservation to departure by demonstrating a commitment to service excellence and guest satisfaction.

You will have :

  • Availability to work on a rotating roster, Monday to Sunday (between 6.00am and 11pm).
  • Immaculate personal presentation.
  • Professional interpersonal and communication skills.
  • A passion for delivering exceptional, pro-active customer service.
  • Confidence & ability to work autonomously and at times unsupervised.
  • The ability to work within a diverse and fast paced role often managing multiple tasks.
  • Confidence in dealing with guest queries and complaints.
  • Previous experience in a hotel / accommodation front office position is advantageous
  • What does Oaks offer you?

  • A competitive salary.
  • A stylish corporate wardrobe.
  • Professional induction and ongoing development training.
  • Career opportunities throughout Australia and New Zealand.
  • 50% discounted rates throughout the Australia and New Zealand portfolio, as well as discounted rates throughout the Minor Hotels Group.
  • Discounted Food & Beverage rates throughout the Australia and New Zealand portfolio, as well as discounted rates throughout the Minor Hotels / Food Group.
  • Birthday Leave
  • Employee Assistance Program
  • Study Assistance
  • Reward & Recognition programs
  • If this sounds like the perfect role for you, please click the APPLY button to send your resume and cover letter, outlining why you are the best applicant for the position.


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