Are you looking to join a team where you help customers use the latest technology, where you receive cutting edge training and where you’re empowered to make a difference?
Do you have a passion for Cloud Services? Are you customer obsessed and have a growth mindset? If this is you, we have a great opportunity for you.
Microsoft is looking for a number of Customer Support Field, Customer Engineers (CE) internally, to support our Australian business.
In this role you will be working with customers to deploy, adopt and support Microsoft technologies. We need enthusiastic people like you to provide technical leadership to our customers and help our customers achieve success using Microsoft technologies.
We need you to help them ensure their Microsoft IT technology environments are optimised and healthy.
WHO WE ARE
We are Microsoft’s Customer Success Unit (CSU), and are passionate about delivering Microsoft’s Mission to empower every person and every organization on the planet to achieve more .
Azure Apps & Infra, Azure Data & AI, Modern Work, and Business Applications, covering all Microsoft products. We believe that everyone can grow and develop.
We succeed as a team by sharing knowledge and experience. Don’t worry about what you don’t know; come and show us what you do know, and we will teach you the rest.
As a Customer Engineer you will be a key technical resource for the customer, primarily focused on delivering proactive services such as education workshops, delivering assessments and providing tailored guidance.
Troubleshooting skills are essential as this role will include working with Microsoft Premier Support to expedite incident resolution.
The role can include a mixture of short and long-term customer engagements.
WHAT WE DO
We provide technical leadership and technical intensity directly to our customers who are deploying, maintaining or innovating solutions using the latest technology.
We enable our customers to have the skills to deploy, support and maintain their environment in line with Microsoft best practices.
Our capabilities and insights create support experiences that empower and delight our customers.
The Customer Engineer (CE) position is to provide Microsoft customers with reliable technical solutions to the complex integration problems associated with business solutions built on the Microsoft platform.
The CE Team supports a diverse variety of technical solutions built with Microsoft technology and products. Typical tasks performed in this role include specific problem isolation and correction, user mode debugging, conducting application design and supportability reviews, performance tuning, application stability consulting, troubleshooting, and porting / migration assistance, configuration management, pre-rollout testing and general IT support consulting.
As a Customer Engineer you will :
You will have the opportunity to demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management to :
this may involve writing code
Ideally you be an Australian citizen with a minimum baseline security clearance or be able to obtain this within your firs 6 months of employment and be willing to obtain a higher level of clearance if required.
You will have a minimum of three years’ experience in either Azure Identity and Security and experience in management of modern identity solutions such as Azure AD MFA, Azure AD Conditional Access, Azure AD Privileged Identity Management, Azure AD B2B and Azure AD Application Proxy.
You will also have experience in securing Microsoft Client / Server Operating Systems including related services such as Certificate Authority, authentication / authorization mechanisms, encryption and health attestation.
WHAT WE NEED
We are looking for someone with the following technical skills in Azure Identity and Security :