Process Support Officer
Government of Western Australia
East Perth, Australia
2d ago

Department of Education Information and Communication Technologies ICT Service - Corporate Process Support Officer 00038378 Level 3, $71,896 - $77,717 per annum (PSCA 2019)

Advertised Vacancy Number : DOE645665

This is a permanent full-time position commencing October 2020

In the role of Process Support Officer, you will develop, coordinate and maintain internal procedures for the implementation of Information Technology Service Management (ITSM) processes.

The successful applicant will update and maintain the ICT Intranet pages and assist with general administration requirements of the ICT Service Corporate, branch as required.

You will schedule and facilitate a range of regular process meetings, prepare and circulate reports and documentation for meetings, follow up on agreed actions and record and distribute meeting minutes.

You will update the ITSM risk and issue log using Departmental information management processes. Contribute to a work environment that is safe, fosters equity and diversity, enables the achievement of personal and Education Business Services (EBS) goals and facilitates accomplishment of designated roles and deliverables.

The successful applicant will contribute to ICT change management projects relevant to the Branch and represent the Directorate, as required, on Division committees and working parties.

You will generate and circulate process reports and plans to stakeholders while maintaining a focus on customer service delivery and continuous improvement of services.

This selection process will initially be used to fill the above vacancy. Applicants assessed as suitable during this selection process may be considered for other similar vacancies that occur throughout our branch for up to 12 months following this initial appointment.

This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.

To be suitable for this role, you will need to demonstrate the following work related requirements :

  • Sound understanding and experience with methodologies, standards and tools applicable to effective process management, including the ability to participate in, and assist with, ICT service delivery and support processes.
  • Sound conceptual and analytical skills, including the ability to identify and assist in the resolution of problems.
  • Sound communication and interpersonal skills with the ability to work constructively as part of a team.
  • Sound computer and business application software skills.
  • Further information about this position can be found in the attached job description form (JDF).

    Applications will be assessed against the selection criteria of the position. The business needs of the branch may also be considered.

    It is therefore recommended that you consider all information contained in the advertisement and any other related information before applying for the vacancy.

    The Department is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

    For further job related information :

    Please contact Michelle Batt, Process Manager by telephoning (08) 9264 8137 or emailing

    Application Instructions

    All applications are submitted online. Select Apply for Job , at either the top or bottom of this screen and follow the instructions on your screen.

    Your application should include :

  • A maximum four (4) page statement addressing the selection criteria, in context of the role and business needs of the branch
  • A CV of up to two (2) pages outlining your employment history and professional learning summary relevant to this position
  • The contact details for two (2) work related referees (one being your current line manager)
  • It is recommended you have these documents completed and ready to attach before selecting Apply for Job .

    You are asked to complete an online application form and attach your documentation, please allow enough time to complete this process as applications cannot be accepted after the closing date and time.

    After you have submitted your application online, you will receive an email confirming lodgement. If you do not receive a confirmation email, please telephone (08) 9264 4127.

    If you are having difficulty submitting your online application, please telephone (08) 9264 8666 for assistance.


    Employees will be required to :

  • provide evidence of eligibility to work in Australia for the term of the vacancy
  • obtain a current Department of Education Criminal Record Clearance before commencing employment
  • obtain or hold a current Working with Children Check
  • complete the Department’s induction program within three months of commencement;
  • complete any training specific to this role required by Department policy; and
  • complete the Department’s training in Accountability and Ethical Decision-Making within six months of appointment
  • The Department applies a four (4) day breach period to this selection process.

    Applications must be submitted before 4.30pm (WST) on Wednesday, 30 September 2020




    You can view and print these PDF attachments by downloading .

    WORK TYPE : Permanent - Full Time FTE : 1.0 LOCATION : East Perth CLOSING DATE : 2020-09-30 4 : 30 PM


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