Department of Education Information and Communication Technologies ICT Service - Corporate Process Support Officer 00038378 Level 3, $71,896 - $77,717 per annum (PSCA 2019)
Advertised Vacancy Number : DOE645665
This is a permanent full-time position commencing October 2020
In the role of Process Support Officer, you will develop, coordinate and maintain internal procedures for the implementation of Information Technology Service Management (ITSM) processes.
The successful applicant will update and maintain the ICT Intranet pages and assist with general administration requirements of the ICT Service Corporate, branch as required.
You will schedule and facilitate a range of regular process meetings, prepare and circulate reports and documentation for meetings, follow up on agreed actions and record and distribute meeting minutes.
You will update the ITSM risk and issue log using Departmental information management processes. Contribute to a work environment that is safe, fosters equity and diversity, enables the achievement of personal and Education Business Services (EBS) goals and facilitates accomplishment of designated roles and deliverables.
The successful applicant will contribute to ICT change management projects relevant to the Branch and represent the Directorate, as required, on Division committees and working parties.
You will generate and circulate process reports and plans to stakeholders while maintaining a focus on customer service delivery and continuous improvement of services.
This selection process will initially be used to fill the above vacancy. Applicants assessed as suitable during this selection process may be considered for other similar vacancies that occur throughout our branch for up to 12 months following this initial appointment.
This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.
To be suitable for this role, you will need to demonstrate the following work related requirements :
Further information about this position can be found in the attached job description form (JDF).
Applications will be assessed against the selection criteria of the position. The business needs of the branch may also be considered.
It is therefore recommended that you consider all information contained in the advertisement and any other related information before applying for the vacancy.
The Department is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
For further job related information :
Please contact Michelle Batt, Process Manager by telephoning (08) 9264 8137 or emailing
All applications are submitted online. Select Apply for Job , at either the top or bottom of this screen and follow the instructions on your screen.
Your application should include :
It is recommended you have these documents completed and ready to attach before selecting Apply for Job .
You are asked to complete an online application form and attach your documentation, please allow enough time to complete this process as applications cannot be accepted after the closing date and time.
After you have submitted your application online, you will receive an email confirming lodgement. If you do not receive a confirmation email, please telephone (08) 9264 4127.
If you are having difficulty submitting your online application, please telephone (08) 9264 8666 for assistance.
ELIGIBILITY AND TRAINING REQUIREMENTS
Employees will be required to :
The Department applies a four (4) day breach period to this selection process.
Applications must be submitted before 4.30pm (WST) on Wednesday, 30 September 2020
APPLICATIONS MUST BE SUBMITTED ONLINE
PROFORMA, FAXED, HAND DELIVERED, POSTED, EMAILED AND LATE APPLICATIONS ARE NOT ACCEPTED
ATTACHMENTS : -
You can view and print these PDF attachments by downloading .
WORK TYPE : Permanent - Full Time FTE : 1.0 LOCATION : East Perth CLOSING DATE : 2020-09-30 4 : 30 PM