Sales & Retention Specialist Part Time
4d ago

You’ll be proudly joining the RSL Art Union Lottery, the most successful not-for-profit art union in Australia. Representing this iconic charity, you have the opportunity to be part of the fundraising engine which allows RSL Queensland to create positive change and ensure we continue to provide support and services for those who need us .

Working as a Sales & Retention Specialist provides a rewarding and passionate career path where you can you positively impact the lives our Australian Defence Force Veteran Community.

As the first point of contact for sales enquiries and cancellation requests, you will have the opportunity to demonstrate your sales and retention skills through multiple channels all while working with a great community of supporters.

What You Will Be Doing

  • Proactively making outbound sales calls to an existing customer base to influence supporters in making a financial commitment
  • Making Welcome Calls to supporters who signed up for an ongoing subscription
  • Focus on the retention of members through building value proposition of supporting our cause
  • Delivering a customer experience that exceeds expectations and building strong relationships
  • Handle cancellation requests with effective conflict resolution and problem-solving skills
  • Following up on new / existing leads and converting them to sales
  • Generating new sales / up sell by understanding customers’ needs and matching solutions
  • Building and developing new business prospects by actively offering our membership options
  • Handle incoming enquiries, responding to enquiries and influencing supporters to purchase
  • Contact centre operates Monday to Friday 10am 7pm & Saturday 8am 4pm
  • What We Offer

  • Part time opportunities averaging 15 hours per week on a rotating roster
  • Flexibility and work life balance
  • Reward and incentive programs
  • Training and ongoing support provided
  • Career development opportunities and supportive environment
  • Interesting work with a strong community impact
  • Hourly rate of $21.84 plus super and employee incentives
  • What We Require From You

  • Ability and drive to consistently exceed sales targets and KPI’s
  • A proven ability to overcome objections and constantly deliver a positive experience
  • Demonstrated strong conflict resolution and problem-solving skills
  • Engaging & charismatic communication skills with ability to influence a diverse range of people
  • Resilience with a goal focused oriented drive
  • Responsiveness to coaching and the ability to take on feedback
  • An understanding of, and a passion for sales and customer retention
  • All applicants must be eligible to work in Australia and must complete a background / police check


    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

    They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

    Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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