Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world.
Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.
Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Administrator / Invigilator to join our team based in Perth.
The appointed individual will perform the administration and invigilation of exams; this includes understanding, implementing and taking ownership of all aspects of the operational policies and procedures of all examination processes.
The individual will also demonstrate a high level of customer service to candidates and be responsible for the continual enhancement of the brand image.
Provide a high level of customer service in the test centres at all times
Ensure candidate needs are met with understanding and respect
Ensure equipment is operational and test stations are free of extraneous materials
Review transmission and error logs in locally operating software, to ensure proper functioning (including schedule download and results upload processes)
Periodic download and review of examinations and test centre schedules
Review test schedule and prepare for candidate(s), including those that may have special needs
Sign candidates in (including verification of candidate identity) according to Pearson VUE and client sign-in procedures
As required, explain the test process to candidates and deal with other queries
Understand testing needs and procedures for each client
Ensure the integrity and security of the tests are maintained and that they are supervised to the required standard
Comply with all incident reporting and escalation procedures
If applicable, print and provide post-test score reports to candidates
Communicate / work with Pearson VUE technical support staff to investigate and fix technical issues
Maintain own competencies in all of the systems and procedures and request training as necessary
Adhere to all Company policies and procedures as noted in the formal documentation; especially IT, HR and Security
Undertake all accreditations and skills checks as required by the business
Ensure all hours are recorded and authorised within Company guidelines
Comply with business needs on a day to day basis
Perform other administrative tasks as required
Perform daily test centre opening and closing procedures
Help to ensure a clean, professional, quiet testing atmosphere in the centre
Essential Experience & Qualifications
Experience in a customer facing role
Strong communication skills both written and verbal, in both technical and functional areas
Able to work independently as well as part of a team
Must enjoy working with people, be comfortable in a quiet environment, have effective time management skills, and be able to work effectively under pressure
Strong attention to detail and organisational skills are required
Must be Pearson VUE certified for a Testing Administrator and pass a re-certification annually to ensure that skills are kept current and problem areas identified
PC literate, comfort with the use of a full range of Microsoft Office and Windows applications
Between 15 and 37.5 hours per week
Working hours will vary from Monday to Saturday between the hours of 8 : 00am and 11 : 00pm, may vary depending on the business needs.
Schedule : Part-time Temporary
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.