Test Administrator Invigilator - Perth
Pearson Education Ltd
Perth, Australia
17d ago

Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world.

Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Administrator / Invigilator to join our team based in Perth.

The appointed individual will perform the administration and invigilation of exams; this includes understanding, implementing and taking ownership of all aspects of the operational policies and procedures of all examination processes.

The individual will also demonstrate a high level of customer service to candidates and be responsible for the continual enhancement of the brand image.

Key Activities

Provide a high level of customer service in the test centres at all times

Ensure candidate needs are met with understanding and respect

Ensure equipment is operational and test stations are free of extraneous materials

Review transmission and error logs in locally operating software, to ensure proper functioning (including schedule download and results upload processes)

Periodic download and review of examinations and test centre schedules

Review test schedule and prepare for candidate(s), including those that may have special needs

Sign candidates in (including verification of candidate identity) according to Pearson VUE and client sign-in procedures

As required, explain the test process to candidates and deal with other queries

Understand testing needs and procedures for each client

Ensure the integrity and security of the tests are maintained and that they are supervised to the required standard

Comply with all incident reporting and escalation procedures

If applicable, print and provide post-test score reports to candidates

Communicate / work with Pearson VUE technical support staff to investigate and fix technical issues

Maintain own competencies in all of the systems and procedures and request training as necessary

Adhere to all Company policies and procedures as noted in the formal documentation; especially IT, HR and Security

Undertake all accreditations and skills checks as required by the business

Ensure all hours are recorded and authorised within Company guidelines

Comply with business needs on a day to day basis

Perform other administrative tasks as required

Perform daily test centre opening and closing procedures

Help to ensure a clean, professional, quiet testing atmosphere in the centre

Essential Experience & Qualifications

Experience in a customer facing role

Strong communication skills both written and verbal, in both technical and functional areas

Able to work independently as well as part of a team

Must enjoy working with people, be comfortable in a quiet environment, have effective time management skills, and be able to work effectively under pressure

Strong attention to detail and organisational skills are required

Must be Pearson VUE certified for a Testing Administrator and pass a re-certification annually to ensure that skills are kept current and problem areas identified

PC literate, comfort with the use of a full range of Microsoft Office and Windows applications

Working Arrangements

Between 15 and 37.5 hours per week

Working hours will vary from Monday to Saturday between the hours of 8 : 00am and 11 : 00pm, may vary depending on the business needs.

Schedule : Part-time Temporary

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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