Contact Centre Coordinator
NORTEC is a for-purpose organisation that exists to deliver services to our community. Our delivery of community programs, employment services, and small business support is centered around our organisational purpose, which is to provide support and service that enables disadvantaged and / or unemployed people in our community to secure and sustain meaningful employment.
We achieve success through our performance-based culture that delivers what we promise and is built on our single value of Integrity which is at the core of everything we do.
NORTEC has a clear purpose. Our team are capable and determined to retain the trust of our stakeholders by adhering to this value.
About the Opportunity
As the Contact Centre Coordinator, your role will be to support and lead the Contact Centre team to provide an efficient and customer centric service to job seekers, employers, colleagues and other customers and stakeholders.
You will achieve this by :
You will be rewarded with a competitive remuneration with an option of salary sacrifice. This is a great opportunity for an experienced Team Leader / Manager to join an organisation with origins dating back to 1979 that is dedicated and committed to the delivery of our organisational purpose.
Required Skills, Experience and Qualifications
To be successful in this role and achieve yours and the team goals, you will bring to the role :