Operations Support Agent
Sydney, Australia
2d ago

Our client is a global leader within the logistics and transport space based in Endfield

This role Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry , ramp activities , sort activities , trace activities , despatch activities and local customer service .

While operational tasks may be part of these roles, most of the time is spent on office-based activities.

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.

Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

  • Ensures time commitments and deadlines are met.
  • Processes may include use of manual procedures or local or regional systems.
  • Verifies data and completes procedural checks against predefined processes or criteria to ensure accuracy and quality.
  • Uses appropriate tools and equipment as required.
  • May make decisions relating to procedural checks, including situations where the outcome is not clearly indicated.
  • Investigates and resolves problems or exception situations using systems or equipment, as appropriate.
  • May act as the focal point for specific types of resolutions within the department and across other teams.
  • Makes decisions based on clearly defined criteria and escalates others as appropriate to senior members.
  • As required, evaluates options, escalates and gains approval for solutions that are outside of established parameters.
  • Validates or completes accurate and timely reporting.
  • Supports / researches relevant data and collates for analysis and interpretation.
  • Prepares reports as required and may include recommendations for areas of improvement.
  • Inputs data to company systems.
  • Ensures accuracy of own and others' data and completes checks of system to ensure data integrity is maintained.
  • Ensures ongoing compliance with defined internal processes and procedures, relevant legislation and external regulations, and predefined agreements.
  • Please note this is an on-going opportunity with 12 months initial engagement and possibility for extension with full time hours

    Our commitment

    Programmed supports a workplace culture of zero harm and encourages this in all that we do. Programmed strives for diversity, inclusion and equality of our people.

    We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

    So it’s over to you. If you would like to join our team, please

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