Desktop Support Analyst Level 1
Interpro
Sydney
5d ago
  • 6 month contract
  • Desktop / Level 1 support
  • Role is with Government Department
  • About the role

    The Desktop Support Analyst Level 1 provides onsite assistance, information and support to users to solve reported issues, prepare devices and technical equipment to support all employees within the company and its clients

    Duties & responsibilities :

  • Identify and escalate any risks to Desktop support services on behalf of client and the company
  • Providing input to ensuring that the reporting that is presented internally and externally meets expectations for time frames, quality and integrity.
  • Log incidents & requests, triage and response / resolution
  • Collaborate and assist internal application and technical teams by providing hands and feet support at customer premises
  • Supporting efforts to maintain customer specific technical and process knowledge base to maintain currency and relevancy within the portfolio of Desktop services
  • Skills & Experience :

  • Desktop Support Services in a large and complex service environment
  • Demonstrated Knowledge and experience in supporting PC / LAN issues in a Level 1 capacity including phone and conference rooms setup / support, Microsoft Windows based applications, Operating Systems and Office Suite 2013
  • Excellent communication (verbal / written), negotiation and consultative skills. Proficiency in documenting results of technical and other investigations.
  • Demonstrated ability to deal with issues effectively under pressure and in handling, resolving and escalating in crisis situations.
  • Relevant government industry desired but not essential
  • How to Apply :

    Please note : Only shortlisted candidates will be contacted

    Click APPLY or contact Nicola McIntyre, Account Manager for confidential discussion or send your resume to nicola.m interpropeople.com

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form