Desktop Support Analyst Level 1
5d ago
  • 6 month contract
  • Desktop / Level 1 support
  • Role is with Government Department
  • About the role

    The Desktop Support Analyst Level 1 provides onsite assistance, information and support to users to solve reported issues, prepare devices and technical equipment to support all employees within the company and its clients

    Duties & responsibilities :

  • Identify and escalate any risks to Desktop support services on behalf of client and the company
  • Providing input to ensuring that the reporting that is presented internally and externally meets expectations for time frames, quality and integrity.
  • Log incidents & requests, triage and response / resolution
  • Collaborate and assist internal application and technical teams by providing hands and feet support at customer premises
  • Supporting efforts to maintain customer specific technical and process knowledge base to maintain currency and relevancy within the portfolio of Desktop services
  • Skills & Experience :

  • Desktop Support Services in a large and complex service environment
  • Demonstrated Knowledge and experience in supporting PC / LAN issues in a Level 1 capacity including phone and conference rooms setup / support, Microsoft Windows based applications, Operating Systems and Office Suite 2013
  • Excellent communication (verbal / written), negotiation and consultative skills. Proficiency in documenting results of technical and other investigations.
  • Demonstrated ability to deal with issues effectively under pressure and in handling, resolving and escalating in crisis situations.
  • Relevant government industry desired but not essential
  • How to Apply :

    Please note : Only shortlisted candidates will be contacted

    Click APPLY or contact Nicola McIntyre, Account Manager for confidential discussion or send your resume to nicola.m

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