6 month contract
Desktop / Level 1 support
Role is with Government Department
About the role
The Desktop Support Analyst Level 1 provides onsite assistance, information and support to users to solve reported issues, prepare devices and technical equipment to support all employees within the company and its clients
Duties & responsibilities :
Identify and escalate any risks to Desktop support services on behalf of client and the company
Providing input to ensuring that the reporting that is presented internally and externally meets expectations for time frames, quality and integrity.
Log incidents & requests, triage and response / resolution
Collaborate and assist internal application and technical teams by providing hands and feet support at customer premises
Supporting efforts to maintain customer specific technical and process knowledge base to maintain currency and relevancy within the portfolio of Desktop services
Skills & Experience :
Desktop Support Services in a large and complex service environment
Demonstrated Knowledge and experience in supporting PC / LAN issues in a Level 1 capacity including phone and conference rooms setup / support, Microsoft Windows based applications, Operating Systems and Office Suite 2013
Excellent communication (verbal / written), negotiation and consultative skills. Proficiency in documenting results of technical and other investigations.
Demonstrated ability to deal with issues effectively under pressure and in handling, resolving and escalating in crisis situations.
Relevant government industry desired but not essential
How to Apply :
Please note : Only shortlisted candidates will be contacted
Click APPLY or contact Nicola McIntyre, Account Manager for confidential discussion or send your resume to nicola.m interpropeople.com