Food and Beverage Attendant
Hilton
Sydney, New South Wales
28d ago

Job Summary

24 / 7 Room Service operation flexible working hours required

  • 5 star luxury hotel based in the heart of Sydney CBD
  • About Hilton Hotels Our team members are changing the world one stay at a time. They're engaged and recognised in many ways for showcasing their talents.

    Join the most well known Hotel brand in the World and you'll have more than just a job. You'll have a challenging and rewarding career in the hospitality industry.

    About the role In your new role you will be responsible for engaging our guests during their visit, upholding the highest quality standards of food and beverage room service requests whilst ensuring brand service standards are met to the highest quality.

    Reporting to the Outlet Manager, you will enjoy working as part of a team on a rotating roster, in a fast-paced environment.

  • Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista if required
  • Deliver in-room meals and amenities to guests
  • Understand menu content, any menu changes, and promotional activities
  • Keep your service area clean, tidy
  • Mis en place - ensure par levels for all stock
  • Re-stock mini bars in hotel rooms as required
  • Efficiently manage the proper settlement of all customer accounts
  • Answer Guest queries in a polite and helpful manner
  • Work independently and autonomously
  • Skills / experience

  • Flexible to work various shifts on a 24 / 7 roster (Day shifts between 6am-11pm or overnights from 11pm-7am)
  • RSA card
  • Friendly, positive, energetic disposition
  • Committed to delivering exceptional guest service
  • Motivated to learn new skills and techniques
  • Smart and tidy, in appearance
  • Positive and willing to participate on a team and work with a winning attitude
  • Prepared to manage a variety of customer types, inquiries, and complaints
  • Previous food hygiene experience
  • Electronic ordering systems and cash handling experience
  • It would be advantageous for you to demonstrate the following capabilities :

  • Experience in a similar position within a 5 star hotel or resort environment
  • Passion for delivering exceptional levels of guest service
  • Culture and benefits Our team are responsible for living up to our brand promise of ensuring that every guest feels cared for, valued and respected' we achieve this by ensuring our Blue Energy culture is alive in each of our hotels.

    Blue Energy is the unspoken energy and passion behind each of our dedicated team members who are focused on making a difference.

    It links our vision To fill the earth with the light and warmth of hospitality' to our values of Hospitality', Integrity', Leadership', Teamwork', Ownership' and Now'.

  • As a Hilton team member you can expect to receive;
  • A competitive industry wage and generous annual leave benefits
  • Team member only discount - global Hilton room rates
  • Discounts of up to 25% on products and services in participating Hilton outlets
  • Access to Hilton University training, offering more than 3000 learning programs
  • Career development planning and opportunities
  • 24 / 7 Room Service operation flexible working hours required

  • 5 star luxury hotel based in the heart of Sydney CBD
  • About Hilton Hotels Our team members are changing the world one stay at a time. They're engaged and recognised in many ways for showcasing their talents.

    Join the most well known Hotel brand in the World and you'll have more than just a job. You'll have a challenging and rewarding career in the hospitality industry.

    About the role In your new role you will be responsible for engaging our guests during their visit, upholding the highest quality standards of food and beverage room service requests whilst ensuring brand service standards are met to the highest quality.

    Reporting to the Outlet Manager, you will enjoy working as part of a team on a rotating roster, in a fast-paced environment.

  • Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista if required
  • Deliver in-room meals and amenities to guests
  • Understand menu content, any menu changes, and promotional activities
  • Keep your service area clean, tidy
  • Mis en place - ensure par levels for all stock
  • Re-stock mini bars in hotel rooms as required
  • Efficiently manage the proper settlement of all customer accounts
  • Answer Guest queries in a polite and helpful manner
  • Work independently and autonomously
  • Skills / experience

  • Flexible to work various shifts on a 24 / 7 roster (Day shifts between 6am-11pm or overnights from 11pm-7am)
  • RSA card
  • Friendly, positive, energetic disposition
  • Committed to delivering exceptional guest service
  • Motivated to learn new skills and techniques
  • Smart and tidy, in appearance
  • Positive and willing to participate on a team and work with a winning attitude
  • Prepared to manage a variety of customer types, inquiries, and complaints
  • Previous food hygiene experience
  • Electronic ordering systems and cash handling experience
  • It would be advantageous for you to demonstrate the following capabilities :

  • Experience in a similar position within a 5 star hotel or resort environment
  • Passion for delivering exceptional levels of guest service
  • Culture and benefits Our team are responsible for living up to our brand promise of ensuring that every guest feels cared for, valued and respected' we achieve this by ensuring our Blue Energy culture is alive in each of our hotels.

    Blue Energy is the unspoken energy and passion behind each of our dedicated team members who are focused on making a difference.

    It links our vision To fill the earth with the light and warmth of hospitality' to our values of Hospitality', Integrity', Leadership', Teamwork', Ownership' and Now'.

  • As a Hilton team member you can expect to receive;
  • A competitive industry wage and generous annual leave benefits
  • Team member only discount - global Hilton room rates
  • Discounts of up to 25% on products and services in participating Hilton outlets
  • Access to Hilton University training, offering more than 3000 learning programs
  • Career development planning and opportunities
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