About the Role
Are you a high performing and motivated individual seeking to further your banking and / or recoveries experience? We are currently seeking a motivated Senior Credit Management Officer to join the high performing Credit Management Team within BOQ.
You will be responsible for the management of a portfolio of BOQ's troubled and impaired commercial exposures to effectively reduce bad debt and look to implement solutions to remediate delinquent accounts.
With a clear understanding and adherence to compliance requirements, you will ensure all legislative requirements and BOQ policies are met at all times.
Your responsibilities will include :
Managing customers within the set collections framework to maximise returns, minimise losses and manage reputational risk
Educating customers on their alternatives and the ramifications of their actions through counselling practices
Implementing the most appropriate course of action for resolution of delinquent or irregular accounts or recovery of BOQ’s security / asset
Identifying vulnerable customers and customers experiencing financial hardship in line with Bank procedures
Maintaining accurate and up to date records of actioning, events and account maintenance in the BOQ Group’s system / s
Where required, liaising with the Bank’s vendors including but not limited to solicitors, property presenters, valuer’s, auctioneers, insolvency practitioners
Where required, managing high risk delinquent customers including late stage arrears, customers subject to MIP activity and customers with whom there is an actual or perceived litigation risk
Managing the Bank’s bad and doubtful debts in line with the provisioning framework
Consulting with management on modifying business processes to enhance service delivery
Providing a high level of service to internal and / or external customers responding with a sense of urgency and positive action.
As a self-starter and motivated problem solver who has a passion for helping others, you will exhibit a calm and methodical approach with the ability to engage and empathise with customers while providing exceptional customer service.
Required Skills :
Experience with inbound and outbound phone calls, high level listening skills, clear and concise phone manner
Proven record of business acumen and sound commercial judgement
Working knowledge of Microsoft Windows Suite
Sound knowledge of banking and finance industry
Ability to prioritise multiple tasks and competing customer needs
Experience in distressed debt management and / or collections
Experience in managing secured and unsecured debt with an understanding of collection policy and procedure, including legal requirements and restrictions.
BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.
We support a flexible workplace and we are committed to an inclusive and diverse culture where differences are embraced!
Flexible working arrangements
Discounted financial products
Salary sacrificing options
Paid parental leave
Paid volunteer days
Purchase annual leave
BUPA Corporate Plan
Mentoring and leadership programs
Employee Assistance Program (EAP)
Gym, shopping, technology and travel offers!