Customer Support Coordinator
Regional Gippsland
Regional Victoria, Australia
5d ago

Metricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

We have a proud history of building quality homes for Australians since 1976.

Work within the busy Pre-Site Customer Support team in this 12 month maternity leave contract and hold the hand of our customers through the pre build process.

Reporting to the Customer Support Manager, your responsibilities will include :

  • Effectively manage customer expectations by communicating with current Metricon owners / occupiers to ensure they are thoroughly and consistently aware on the status of their home during the pre-construction process;
  • Deliver exceptional customer service, build and maintain customer relationships;
  • Maintain a high degree of accuracy recording customer project details;
  • Exceed customer expectations by responding to and following up on customer enquiries within nominated timeframes;
  • Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and
  • Assist with all Customer Support related tasks.
  • Metricon will offer you :

  • Generous housing discounts on our award winning homes along with further benefits and rewards through our supply partners;
  • Open and honesty communication with genuine career advancement and professional development opportunities : and
  • A supportive workplace culture where great work is recognised and rewarded.
  • The successful candidate will have :

  • Extensive experience within an administrative capacity or customer service capacity;
  • Experience within the construction industry or having built your own home would be an advantage;
  • Experience working in a time critical working environment;
  • A positive attitude and team player disposition;
  • Ability to establish strong networks with internal and external stakeholders;
  • Highly developed interpersonal communication skills; and
  • Intermediate skill level using Microsoft Office, experience in using database systems is an added advantage.
  • This role requires a national police check to be undertaken.

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