Insurance Relationship Coordinator
Melbourne, CBD, Australia
18d ago

Insurance Claims Coordinator

  • Rare opportunity to join a highly regarded Insurance Claims team
  • Multiple full-time permanent opportunities available to commence ASAP
  • Located in Melbourne CBD, base salary plus 15% superannuation
  • About us :

    At Hostplus, we passionately provide our one million members with the best possible service; constantly looking for new ways to deliver better value while helping them get the most out of their super.

    We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

    The role :

    A rare opportunity to join our Service Operations team, we are currently seeking multiple Insurance Relationship Coordinators to provide superior service to Hostplus members, claimants and third-party representatives.

    As an experienced professional, you will have a high level of resilience and compassion when handling inbound claim enquiries and will be able to work effectively and efficiently with members and claimants to review and collate the relevant documentation for seamless claims assessing.

    Your current knowledge and experience managing end to end processes for superannuation and life insurance claims and having a thorough understanding of relevant legislations will be key to success in this role.

    Your other key responsibilities will include :

  • Monitoring and managing respective insurers and ensuring claims are progressing in accordance with service level agreements
  • Working closely with internal and external stakeholders to ensure outcomes are delivered efficiently
  • Managing end to end process for TPD and Death claim
  • Preparing and managing "Declined Claims" for the Claims Review Committee
  • Processing payments in line with best practice standards
  • Identifying and implementing process improvement and changes
  • To be successful, you will have :

  • Compressive knowledge and understanding of life insurance claims and insurance administration processes
  • Experience within the Superannuation insurance claims, administration industry or Allied Health environment will be highly regarded
  • Ability to articulate complex information in high pressure situations
  • High level of service focus and relationship management
  • RG146 accreditation regarded
  • Why work at Hostplus :

    Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future.

    Some great benefits we offer :

  • 15% superannuation
  • Access to internal financial planning services
  • Flexible salary packaging
  • Excellent EBA conditions, including company-provided annual Christmas leave, extended parental leave and qualification for long service leave at 5 years.
  • If this is what you're seeking, apply now to be considered.

    As an Equal Opportunity Employer, we strongly encourage applications from people of all backgrounds.

    Please note, we require successful candidates to undertake a national police and bankruptcy check.

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