Consultant, WCRS Claims
Hobart, Tasmania, AU, 7000
4d ago

Consultant, WCRS Claims

Proud to be me we value difference, not sameness

Together harnessing our collective wisdom enables us to be our best for our customers & each other

No boxes it’s not about labels, boxes or categories; It’s about building a diverse and inclusive mindset into everything we do

IAG is the largest general insurance group in Australia and New Zealand. We own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI.


CGU has an exciting opportunity for a Claims Consultant to join the Workers Compensation team based in Hobart, permanent fulltime.

Your primary purpose of the Claims Consultant role is to manage a portfolio of Workers Compensation claims with the aim to help injured workers’ recovery and return to work as quickly and safely as possible.

Key Responsibilities :

  • Establish strategic Case Management Plans in collaboration with the injured worker, their employer and health professionals
  • Implementation and ongoing review of Case Management Plans
  • Providing exceptional customer service to employers and building relationships
  • Claims reviews or other employer engagement as appropriate to the portfolio
  • Accurately determining liability on new and existing claims
  • Ongoing review and management of claims in accordance with relevant legislation and guidelines
  • Managing other core claims management functions such as weekly compensation benefits and estimating
  • Skills & Experience

  • Experience in managing personal injury claims, particularly in a Workers Compensation setting (desirable)
  • Experience in Guidewire ClaimCenter platform (desirable)
  • Applied understanding of Allied Health through studies or practical application (desirable)
  • Prior experience in Claims Consultant role (desirable)
  • Experience in utilising motivation interaction or similar effective communication skills
  • Strong customer focus including well developed customer service skills
  • Ability to build rapport and establish relationships
  • High attention to detail
  • Resilient, displays empathy and able to communicate with all stakeholders
  • Displays a drive for results and is outcome focused
  • Ability to work independently in a supportive team environment
  • Contributes positively to our team’s culture
  • Let’s Talk

    Start your career journey with us and click Apply’! Applications close on 23.09.2020

    In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts.

    At IAG we strongly believe to achieve success we must create a diverse and inclusive workforce. We encourage applications from all backgrounds and communities.

    IAG have committed to the reconciliation movement in Australia for First Nations people and focus on building a diverse culture by creating a safe and supportive work environment for all our employees.

    More information on our Reconciliation Action Plan can be found on our website : .

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