Client Services Team - Placement Consultant
MAX Solutions
Springwood, QLD, AU
2d ago

Overview

MAX Solutions is committed to improving the lives of others. Providing employment, health, training and humanitarian services in more than 250 locations around Australia, MAX Solutions invests strongly in the development of our people.

We foster strong relationships between staff, clients and the community and are driven to make a difference.

The Client Services Team Placement Consultant is responsible for ensuring efficient and effective delivery of assistance and advice to MAX Employment job seekers who are fully eligible for Employment Services support via set monthly phone appointments.

An employee appointed to this level shall in addition to the duties of a CST CSO deliver over the phone contact services to groups of job seekers.

Incumbents may be required to focus on one aspect or perform variety of activities listed under Key Responsibilities during the course of their employment.

Responsibilities

  • Conduct monthly phoneinterviews
  • At initial phone contact, explain phone contact services and job seekerexpectations
  • Ensure job seeker is actively job searching including discussing any job and / or jobtrials
  • Ensure job seeker is participating in any Work for the Dole (WfD)requirements
  • EnsurejobseekerislinkedtoMAX ConnectandusingMAX Connectaspartoftheirjobsearchingregime
  • Ensure job seeker person job fit is completed and up to date (from1 / 7 / 15)
  • Identify suitable job referrals using MAX Connectand other websites
  • Ensure job seeker has an up to date and marketableresume
  • Make future appointment (phone or face toface)
  • Ensure job seeker is given information on their Annual Activity Requirements (AAR) one monthbefore
  • Ensure attendance management requirements are adheredtoo
  • Ensure all KPI’s aremet
  • Ensure that job seeker case notes and all other documentation are relevant, and in line with the minimum contractualstandards
  • Conduct administrative activities consistent with Employment Services contractual and legislative requirements, and MAX Employment philosophy and qualitystandards
  • Comply with all WHS procedures ensuring that team members including volunteers and contractors abide by all relevant health and safety procedures
  • Act as a role model by demonstrating safe work behaviours and report all accidents, incidents or near misses immediately.
  • Personal Attributes

  • Mature minded individual with a high level of interpersonal communication and organizationalskills
  • Possess an empathetic approach to your job seeker and be able to build trust and rapport with the most disadvantaged of jobseekers
  • A team player with a demonstrated ability to show initiative, who will professionally and ethically represent the organization
  • You must be a flexible, outcome focused individual possessing a can-doattitude.
  • Key Skills

  • Excellent phonemanner
  • Ability to quickly establish rapport and communicate with a diverse job seekergroup
  • Effective, positive problem solving and conflict resolutionskills
  • Ability to acquire labour market knowledge and trends in multiple labourmarkets
  • Ability to negotiate with aggressive and / or difficult job seekers over thephone
  • Effective, positive problem solving and conflict resolutionskills
  • Computer skills Intermediate Word, Excel, Access, Internet &email
  • Awareness of Challenges to employment and effects ofunemployment
  • Excellent organizationalskills
  • Knowledge of relevant legislation including Anti-discrimination, Equal EmploymentOpportunity
  • Workplace Health and Safety, Privacy and Freedom ofInformation.
  • Required Experience

  • Proven experience within a similarrole
  • Outstanding customer serviceskills
  • Strong administrationskills
  • Experience within an Employment Service environment, would be anadvantage.
  • Qualifications

  • Hold or have the ability to obtain a current Working with Children Check (orequivalent)
  • Ability to undertake a Certificate IV EmploymentServices
  • Participation in professional development and training asrequired.
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