Receptionist - Full Time
Job Coach
Regional QLD, AU
7h ago
source : Engineering Jobs


MIC is an Australian-owned company providing the highest quality of Oral and Maxillofacial surgery. We deal with the surgical treatment of diseases, disorders and malformations of the mouth, teeth, jaws and associated structures.

Our Oral and Maxillofacial surgeons, manage a wide variety of problems relating to the mouth, teeth and facial regions. We practice the full scope of Oral and Maxillofacial surgery with expertise ranging from the treatment of minor oral surgical conditions to the insertion of dental implants, surgery to correct jaw deformities, the treatment of facial fractures and temporomandibular joint conditions.

Our head office is based on the beautiful Sunshine Coast at Birtinya.


You will enjoy working in this established hands on patient centric position utilising your exceptional telephone etiquette, computer and administration skills.

You will pride yourself, in this highly regarded role by internal stakeholders, because of the positive impact you have offering a high standard of patient care, efficiently managing our electronic appointment book and patient records.

Your role is diverse and exercises your exceptional organisational skills on a daily basis. Your duties range from administration, receptionist, liaising with hospitals, anaesthetists and other health professionals, referring Doctors and their staff, efficiently assisting our surgeons in organising, preparing and planning the surgical requirements of a busy specialist practice.

You undertake all your duties in a confidential, competent, caring and supportive manner and provide an exceptional standard of care to patients at all times.

You are the first point of contact for the patients and any interaction you have is professional and courteous.


You have gained at least 3 years' experience in either a dental receptionist / medical specialist receptionist role. A current of Certificate III in Dental Assisting would be an advantage but is not a must.

Your experience includes :

  • Meet and greet patients warmly and professionally
  • Answer high volume incoming patient calls in a courteous and professional manner
  • Accurately receive and convey messages in writing, electronically and verbally
  • Address patient and other health professional's queries, in a timely manner
  • Liaise with referring doctors, other health professionals and their staff
  • Coordinate and confirm appointments
  • Provide patients with accurate quotes for surgery including all associated information and documentation
  • Advise patients on surgery preparation procedures
  • Liaise with patients and their families in a compassionate manner
  • Accurately process billing, collect transactions and issue receipts
  • Accurately maintaining an electronic appointment book (Genie Solutions or similar is preferred)
  • You will be able to demonstrate your :

  • Ability to provide high standard reception and administrative support
  • Excellent customer service and interpersonal skills including the ability to communicate warmly and effectively with a variety of people
  • Ability to work well in a busy environment managing multiple demands
  • High level of computer proficiency with attention to detail and accuracy, particularly using word processing, spreadsheet and database applications
  • Ability to maintain absolute confidentially regarding patient and clinic information

    To be considered for this position, you will be required to submit a current resume and a covering letter detailing your experience.

    You will be asked the following questions when you apply :

  • Are you eligible to work in Australia?
  • Do you have prior experience as a dental receptionist / medical specialist receptionist?
  • What is your remuneration expectation?
  • The application form will include these questions :

  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as a receptionist?
  • Do you have experience in an administration role?
  • How much notice are you required to give your current employer?
  • What's your expected hourly rate?
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