Content Support Manager
A Cloud Guru
Melbourne, Victoria, Australia
4h ago

Our Content Support Managers are cloud experts who provide the crucial link between our community of learners and our content creators.

They make sure that learning is a two-way conversation and that our students' voices are heard. They share their knowledge on forums, answer student questions, provide learning guidance and make sure that content is current and serving students well.

At A Cloud Guru we know how valuable our community is and we rely on our Content Support Managers to keep that community a vibrant forum for learning and connection.

Hello, we're A Cloud Guru

Our friends call us ACG.

A Cloud Guru was built by engineers for everyone, everywhere. Here, you’ll have the freedom to follow your curiosity. We’re not afraid to just try, because when you’re working with cutting edge technologies, experimentation and trying out new ideas have to be encouraged and celebrated.

Our engineers are building the world’s largest (and most awesome) cloud learning platform. Why? Our mission is to teach the world to cloud.

Our fun, practical courses have helped over 1.5 million people learn to cloud, and we’re just getting started.

Everyone on our team genuinely cares about our students, the quality of their education, and what that can mean for their careers and their lives.

When that’s driving your decision-making process, the other pieces fall into place naturally. Pete, VP of Education & Research

Our Content Team

At A Cloud Guru, content is king. We really care about making quality content that doesn't just teach our students, it makes their learning journey fun and engaging.

The content team is made up of content specialists from diverse backgrounds including publishing, engineering and tech, video production, consulting, and learning design.

They work together to create the best and most innovative cloud learning content that is constantly evolving to meet our students needs.

Making great content means listening to students, taking their feedback onboard and actioning it as quickly as possible.

Content Support Managers have their ear to the ground and make sure that the students have their voice heard inside the content team.

As a Content Support Manager at ACG, you’ll get to :

  • Be a community leader to our customers all over the world
  • Have primary responsibility for answering student questions
  • Support people on life-changing learning journeys
  • Become a thought leader in cloud learning
  • Shape the evolution of content on the ACG platform
  • We are looking for someone who can :

  • Engage with and nurture an online learning community
  • Give efficient and empathetic support to students
  • QA content and catch any details that need to be updated
  • What you bring to the table

    We focus on hiring values-aligned people, because we believe the right person can learn all the things to be successful in their role.

    Self-belief plays a big part in what you apply for. We encourage all job applicants to apply even if they are nervous to do so.

    Uni degrees aren't required for any roles, and career gaps or switches are totally welcome.

    Essential

  • 5+ years hands-on experience working with cloud technology
  • 3+ years in a customer / technical / help desk support experience
  • One or more associate-level certifications with a cloud technology / vendor
  • Ability to effectively organise and manage a large volume of support tickets
  • Experience mentoring and coaching junior team members
  • Capacity to work collaboratively with a diverse geo-distributed team
  • Desirable

  • Knowledge of and / or experience working with Google Cloud Platform
  • Experience working within the education / training sector
  • Experience working with ESL stakeholders or customers
  • Experience working with Zendesk
  • Does this sound like you? Want to help us teach the world to cloud? Get in touch, we’d love to talk.

    More than a job

    Where you work isn’t just a career decision it’s a life decision. We get it. That’s why we want all of our Gurus to feel a sense of belonging that comes from feeling supported in all areas of their lives.

    Everyone has family, friends and interests outside of their careers, so we offer perks and benefits to make work, work better for you.

  • 5 weeks paid time off. Whether it’s hiking to a waterfall or bonding with your couch, we all need time to unplug
  • Gender-neutral paid parental leave. We offer 8 weeks of gender-neutral paid parental leave
  • USD $250 quarterly education budget. All Gurus get USD $250 to spend on professional development every quarter
  • 2 hours each week reserved for learning. Every Friday for 2 hours, we put down our normal work and spend time learning something new
  • Salary Packaging. Our salary packaging benefit allows you to pay for certain everyday expenses, like your car lease or new laptop, with pre-tax dollars
  • 5 mins from Flinders Street Station. Commuting is a breeze when the office is a 5 minute walk from Flinders Street Station, when we're back in the office, that is! At the moment, we're all still working from home.
  • Stocked kitchen. Lunches are catered twice a week, and our kitchen stays stocked with carb free, lactose free, and vegan friendly options.
  • Another reason to look forward to getting back to the office! Until then, there are heaps of initiatives like Zoom yoga, online tea club and more to keep everyone connected while we're working from home.

  • Get certified on us. A Cloud Guru will cover the cost of sitting all industry cloud certifications
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form