Senior Client Services Manager
AlayaCare
Sydney, Australia
10h ago

We’re looking for a knowledgeable and driven Senior Client Services Manager to lead multi-site / enterprise program implementations in Australia.

If you’re interested in helping us build the future of mobile healthcare, this job is for you

We are building a workforce management system allowing private homecare agencies around the world to manage their employees (scheduling, client health records, billing, payroll and reporting).

We are also building other exciting complementary products (mobile apps for care workers, remote patient monitoring and family portal).

Every single member of the close-knit team located in Sydney, Montreal, and Toronto is committed to building the best product possible to change the homecare industry.

To achieve this ambitious goal we work hard, making sure our users providing 500k+ care visits a month efficiently

You will be working on :

  • Program level planning for, and implementing, large regional or vertical market areas, specifically in Australian Home Care and Disability Service Delivery.
  • 60%) Leading cross-functional Enterprise project teams and providing direction to Client Services Managers and Associates.

    approx and subject to change 10%) Multiple, concurrent projects where you will be applying (and helping to define best practices for) AlayaCare subject matter expertise in a consultative role to Client Services Managers and Associates.

  • Providing phone based and occasionally on-site strategic and tactical consulting related to AlayaCare projects. This may include workflow analysis, requirements gathering, business process optimization
  • Proactively planning and developing management approach for project execution.
  • 10%) Encouraging scope growth to meet the emerging needs of the region or vertical.

  • Planning for scope change and proactively managing tasks to prevent delays in the project schedule.
  • 5%) Managing and reviewing ongoing client communications and reporting on client status and happiness to internal and external stakeholders.

    5%) Managing project risk to ensure timely, on-budget project execution and closure.

  • Preparing project documents and providing training to clients.
  • 10%) Contributing to the development of best practices, methodologies, and other intellectual capital aimed at delivering value to our clients.

  • Addressing and resolving client issues with the help of team members across AlayaCare.
  • You’ll need to have :

  • University degree.
  • 7+ years experience in a client facing role where you were involved in delivering projects in this field
  • In-depth knowledge of the Australian Home Care, Disability and Community Services Market.
  • Pride in your work and a "get-it-done" attitude. We keep things light at the office and are professional with our clients
  • Ability to build positive lasting relationships with key stakeholders and teammates
  • Exceptional creative thinking and problem solving skills
  • Outstanding written and oral communication skills - you are most definitely a people-person
  • Autonomy and capacity to learn by yourself
  • It’d be great if you have :

  • Project Management Certification or advanced training related to the region or vertical
  • Experience using project tools like MS Project, Confluence, Jira, Wrike, Mavenlink etc. Or if you're an excel wizard, impress us!
  • Apply
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