Trainee Customer Service Officer
Lake Macquarie City Council
Speers Point, NSW, Australia
6d ago


This is an entry level position designed to develop, support and mentor the successful applicant in all facets of the role.

Candidates who have completed a Certificate III in Production Nursery will not be eligible to apply.

This exciting role is part of Council’s Education to Employment (E2E) program that offers apprentices, trainees and cadets the opportunity to learn, work and grow in a supportive environment while actively contributing to our Community.

Benefits of the program include paid work experience whilst studying towards a qualification, paid course fees, paid time for compulsory course attendance, and gaining valuable transferable skills!

This is an exciting opportunity to work within our Landcare team to learn and develop your skills in providing end-to-end support and assistance in managing a native plant production nursery.

You will have the opportunity to learn and assist the team in administration, propagation, growing and maintenance of plants and orders ready for distribution whilst delivering a high level of customer service to our customers.

You will receive broad practical experience in nursery management, onsite seed collection, implement procedures and techniques to provide effective pest and disease control, and support our nursery volunteers to complement and support the knowledge gained though TAFE studies.

Please note : A full list of accountabilities is located within the attached Position Statement.


Lake Mac is seeking a customer focused individual with a passion for nursery management. You will have an interest in our native environments and ecosystems, and be familiar with Landcare sites and natural area reserves across Council.

You will be fascinated by plants and making them grow, love the outdoors and will bring high energy and commitment to our team, customers, and the community.

Reporting to the Landcare Coordinator, you will have :

  • Successful completion of Year 12 Higher School Certificate or equivalent
  • Proven ability to work in a team environment
  • Highly developed communication and interpersonal skills
  • Understanding and willingness to undertake the required qualification within the term of the role
  • Class C Driver’s licence

  • From $716.84 per week plus 12% superannuation
  • 38-hour working week within a nine-day fortnight
  • full payment of course fees after successful completion of subjects
  • valuable work experience and transferrable skills
  • be mentored and supported by some of the best in the industry
  • work within the most sophisticated Landcare support program in NSW
  • work in our beautiful open spaces across Lake Mac
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