Build with autonomy, self-direction and a healthy work life balance
Full-time, permanent opportunity in Sydney or Melbourne
Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members.
Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include a number of new ventures and other businesses such as Qantas Money, Qantas Insurance, Qantas Hotels & Holidays and Qantas Wine.
Qantas Hotel’s commercial strategy and data-driven product process relies on data that is well-defined, accurate and consumable.
As part of the Strategy, Data and Insights team, The Digital Analyst will be responsible for managing digital analytics and reporting for Qantas Hotels’ websites, with the view to improving revenue, conversion rate, and customer experience.
You will use agile and lean practices, working closely with Product Managers, Engineers, and Marketing, enabling decision making on product development, experiments and marketing efforts.
You’ll manage implementation and tagging of Google and Adobe Analytics, analyse how different customer groups experience and navigate through the hotels site and create engaging, easily interpretable and memorable ways of visualizing data.
Your responsibilities :
Responsible for the effective management and delivery of accurate and actionable insights
from digital channels to the team and wider organisation
Setting up dashboards for reporting on vital metrics
Attribution analysis, data modelling, cross-channel reporting & measurement
Identify and articulate opportunities for optimisation to improve revenue, conversion rate
and customer satisfaction
Management of Web Analytics Platforms - proactively identify areas of improvement to deliver consistent and accurate tracking
Collaborate with stakeholders to identify new data capture requirements and work with
engineers to execute
Experiment tracking - assist Product Managers in set up and analysis of digital experiments
Facilitate self service reporting - empower and educate the team to use the available tools
Requires some travel to Sydney to foster collaboration
What you’ll bring to the role :
Tertiary qualified in business, statistics, economics, maths, software or related.
At least 3 years digital, preferably e-commerce, experience, travel or marketplace experience a plus
Experience with Web and transactional insight reporting, and a strong understanding of digital best practice
You’re the Google Analytics guru, able to bring us up to best practices and educate others
Experience with G360, Adobe Analytics, Tableau, SQL, Adobe Audience Manager, or similar tool, desirable
Data-driven mindset, seeking out both quantitative and qualitative data when making decisions
Passion for teaching and collaborating, and learning and experimenting with new ways of working
Strong business acumen and excellent communication skills and ability to interact with all levels of end users
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
If you have any support or access requirements, we encourage you to advise us at time of application.
If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.