Customer Service Supervisor, Ballina
Greater Bank Ltd
Hamilton, NSW, AU
11h ago

Greater Bank istransforming, adapting and rethinking banking. We are more thanjust an award-winning financial services organisation, we do theright thing by our customers and provide a better way ofbanking.

About therole

We currently have agreat opportunity within our Ballina branch for amotivated individual who is looking for a challenge and to developtheir career.

This is a full-time permanent position working Mondayto Friday and alternate Saturday mornings.

  • As a CustomerService Supervisor you will be responsible for;
  • Acting as a referral point for escalated enquiries from Customer Service Officers and providing support to the Branch Manager
  • Assisting the Branch Manager to ensure staff are demonstrating relevant position and behavioural competencies
  • Coordinating branch operations to ensure all compliance matters, legislative requirements and resources are available
  • Assisting with the training staff
  • Assist the Branch Manager in the development and implementation of branch business plans
  • Personal lending
  • What we'relooking for

    To be successful inthis role you will have :

  • Supervisory level experience within a banking, business or retail role
  • Proven sales ability with a track record for achieving results
  • A passion for delivering outstanding customer service
  • Well-developed people skills with the ability to build relationships with a broad variety of people
  • Polished communication skills with the ability to articulate complex information into simple terms to suit the customer
  • What’s in it foryou

    Greater Bankisn’t like the big banks. We are a mid-tier customer-ownedbank with a commitment to delivering solutions that genuinely helpour customers and their communities.

    Our people are key to oursuccess and we provide a workplace that values flexibility,autonomy and transparency.

    We offer you theplatform to demonstrate your capability and further develop yourcareer within an established challenger brand who are very muchfocused on our customers.

    We offer you greatbenefits, including :

  • Being part of a change that has a meaningful and long-lasting impact on our customers
  • Informal and formal flexible work / life balance options, including purchasing additional leave and self-funded days off
  • Supported training and development options to support your career pathway
  • Participation in your relevant incentive program
  • Salary packaging, discounted financial products, corporate health insurance and an excellent corporate gym membership program
  • A rewarding employee recognition program
  • ToApply

    If this sounds likethe perfect job for you, don’t wait, it’s easy to applyonline. You’ll be guided through a simple applicationprocess.

    For a confidentialdiscussion please contact our Talent Acquisition Team on 02 49219710.

    This could be thestart of your rewarding career with Greater Bank.

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