CRM Practice Lead
NTT Ltd.
Melbourne, Australia
5d ago

In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.

We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.

At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.

The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.

Want to be a part of our team?This is a rare opportunity to join our large Melbourne based Digital domain as a CRM Practice Lead in our new Customer Experience and Engagement team.

You’ll work with extraordinary people who are passionate and courageous about enabling clients to meet and exceed their potential.

Your client base will include not-for-profits, government and medium to large scale organizations who you'll partner with to improve the way they work, engage with their customers and drive cost out of service delivery.

We are kicking off a new and exciting journey as we rethink and look to disrupt ourselves and the industry. We are seeking key people to help build the foundations and momentum for sustainable success.

Is this you? Working at NTT As the Practice Lead, you’ll have 4 key areas of focus : Team : Build teams and capability. Show passion for your people and drive professional development supporting, coaching enabling and empowering your people to be the best they can be! Set a clear vision and strategy to focus the passion of your team.

Customers : Sell vision and measurable outcomes. Pursue and drive meaningful relationships with clients, both new and existing.

Demonstrate business value through investment in customer experience. Develop sustainable strategies enabling clients to enrich their understanding of their customers.

Understand the pressures facing our clients and apply problem-solving and structured thinking skills to solve challenges.

Simplify complexity. Creatively bring to life complex strategies by communicating with clarity, simplicity, and impact. Business : Develop and drive the productization of services that differentiate your business as leaders in the industry.

Take accountability for running a profitable business. Create new business opportunities and account strategies. Leading opportunities, client strategy, estimation, and proposals.

Projects : Live and breathe agile. Organise project activity and manage project profitability. Commit to continuous improvement in the delivery of quality services to clients.

Roll up your sleeves and get hands-on with engagements! What will make you a good fit for the role? As an accomplished senior leader, you’ve successfully undertaken many of the components of this role throughout your career.

You may have come from consulting or a medium to large scale organization where you have gained this relevant experience.

You have proven capability in digital transformation, customer experience design and management, complemented with in-depth exposure to CRM and Digital Marketing technologies.

You’re a passionate leader and an innovative thinker who continually pushes the boundaries of experience design to meet the ever-changing demands of our customers.

You have a strong appetite for strategy, data, customer experience and Human-Centred Design (HCD) to ensure solutions are engaging, relevant and exceed the customers’ expectations and desired business results.

You’re confident in aligning supportive technologies (or know when to grab an expert!) and business processes to create the connective tissue that an organization requires to support industry-leading customer experiences.

You have proven expertise in leading organizations to build the strategy, capabilities and the change momentum required to build commercial futures in the digital age.

You have an innate ability not only to understand customer problems but to design the future state which aligns an organization with the exact technologies and processes to enable new experiences.

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