Customer Service Officer
Link Group
Melbourne , AU
11h ago

We currently have an exciting opportunity for a customer service professional to join our outbound team based in Collins Square, Docklands.

This role is solely a customer service based with no sales involved.

As an Outbound Customer Service Officer you will be the first point of contact to our client’s superannuation members. You will be making calls to welcome new members to the fund, answer questions raised and discuss products, check member details and more!

Duties and responsibilities

Conduct outbound welcome calls to new members of the fund and answer any initial questions they may have

Confirm all details are correct and assist with consolidations if required

Discuss complex products and offerings with new members

Deliver an outstanding member experience remember; you’re their first impression of the fund!

Investigate and own all enquiries and follow through on promises

Become a subject matter expert on processes and procedures

Assist with inbound calls where required

Meet and exceed KPI’s

Ensure database is kept up to date after every interaction with members

The above list of responsibilities is not an exhaustive list and may change from time-to-time based on business needs.

Skills and experience

Previous experience in a customer service environment outbound contact centre ideal

Background in Banking, Insurance or Financial Services

Superannuation experience highly regarded

Exceptional communication skills

Ability to multi-task, prioritise and adhere to schedule

Experience using Microsoft Office and multiple in-house systems

Ability to work to a rotating roster Monday to Friday between 8am 8pm

About us

Founded in 2000, Link Group are already in 15+ countries with 7,000 employees globally and 4,300 employees in Australia alone! We have over 8+ million members and we are the business of choice to more than 65 funds.

Link Group offers innovative solutions and processes, combined with our proprietary technology to deliver a comprehensive financial data solution to all our Superannuation clients, servicing an underlying stakeholder base of over 10 million superannuation account holders.

We support clients across all superannuation fund sectors including government, industry, retail and corporate.

At Link Group we attribute our success to our wonderfully diverse workforce serving our equally diverse clients and members.

We are committed to Equal Employment Opportunities and welcome all applications including but not limited to LGBTIQ identifying individuals, all ethnic origins, all ages, all disabilities and gender diverse individuals.

Candidates must have the relevant work rights to be considered for an opportunity at Link Group. Successful applicants will be required to complete background screening prior to commencement of employment.

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