Communications Consultant
Docklands, Melbourne , Port Melbourne, AU
1d ago


Lead clients to develop strategy to transform customerengagement in essential communications. Diverse client base, varied &interesting projects.

  • Inspire our clients with your vision for their customers
  • Build relationships within a blue-chip client base
  • Freedom to connect, collaborate and mastermind marketing andcommunication strategies
  • Flexible work environment including ongoing work from homeopportunities
  • Location in bayside location Melbourne with free parking; orSydney CBD
  • About the role :

    Create the benchmarks for best practice essentialcommunications by being part of a growing team that optimises customercommunications experiences, grows our business and contributes to ourinnovation agenda.

    Lead projects that create a great client experience, provideinsights and strategies to drive successful business outcomes and collaboratewith a cross functional team to deliver and measure them.

    Responsibilities :

  • Support the development of sales opportunities and buildingannuity revenue
  • Conceptualise projects and facilitate development ofcommunications strategy
  • Design, lead and facilitate workshops online and in-personwith energy and confidence
  • Formulate and present high-quality insights
  • Work with customers to solve their communication challengesand manage direct contact with all levels within their business
  • Collaborate with the internal and customer-based projectcross functional consulting team
  • Map and recommend communications experience touchpoints
  • Oversee design of transactional communications and theircontent development aligned to business rules, process and governance
  • About you :

  • You’veenjoyed client facing roles for more than 5 years
  • Youhave extensive knowledge of communications consulting
  • Youhave experience in transactional communications and print and mail
  • Youhave a design or marketing qualification
  • Youare an innovator and have a proven ability to think outside’ the square’
  • Youthink creatively and about process
  • Youcan scope the vision and drill intothe detail
  • Youare a top communicator with broad business knowledge
  • Abroader consulting role may leverage your experience in other disciplines suchas CX, UX, change management or process / service design
  • Youare an avid learner and are ready to adapt the emerging disciplines ofbehavioural science, data analytics and attitude-based segmentation to ourbusiness model
  • About the Company :

    Computershare Communication Services (CCS) is a division ofComputershare and a global provider of integrated communications solutions.

    Throughinnovations in communications, we help companies better connect with theircustomers and stakeholders through print, digital and mobile deliverychannels.

    Across the globe CCS delivers 450 million mail packs, 87 millioneCommunications and processes 75 million inbound transactions.

    About the team you’ll work with :

  • The Consulting team is small and supportive with a fun,collegiate culture. We collaborate with the Sales and Solutions team around20 problem solvers across Melbourne, Sydney and Brisbane focussed on techinnovation.
  • We partner with our clients to provide the optimum customerexperience across the channels we support and more broadly in their business asthey transition to digital, self-service and disrupted models of engagement.
  • We provide solutions through multiple digital and printedchannels.
  • The role can be based in our Melbourne or Sydney offices
  • Benefits :

  • Salarypackaging
  • Employeeshare plan participation
  • A greatvariety of internal training courses
  • Other employeebenefits such as discount schemes
  • Approachablemanagement
  • Friendlyteam culture with optional social club membership
  • We want every person who joins our team, every customer andevery supplier to feel welcome. We see diversity as a source of strength - themore perspectives we have, the better equipped we’ll be to meet the demands ofour diverse global customer base.

    We believe in equality for everyone,regardless of age, ethnicity, gender identity, race, religion, disability orsexual orientation.

    Visit to read our Diversity and Inclusion Policy.


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