Collections Specialist
19h ago


At Mercedes-Benz Financial Services Australia, we pride ourselves on our reputation for service excellence and our care in providing flexible, innovative and tailor-made finance and insurance solutions.

We are on the lookout for several super-stars to join our dynamic Customer Experience Centre as a Collections Specialist, on a permanent contract, located at our head office in Mulgrave.

This particular role is responsible for working directly with our customers who are often in difficult circumstances, applying empathy matched with problem solving and strong negotiation skills to agree suitable outcomes.

Key metrics for this role are around successfully negotiated outcomes, the rate of delinquency and cost of risk within our business.

Candidates need to be willing to adapt to the ever-changing environment, which will involve being cross-trained in other functions and roles across the entire Customer Experience Centre.

Key responsibilities include :

  • Manage delinquent contracts with the intent to cure through negotiation with our customers
  • Ensure all bankruptcies / liquidations, AFCA and other regulatory processes are adhered to
  • Maintaining a high-level of customer service via all contact points, and juggling contact with customers through multichannel such as, phone, email & sms
  • General administration type activities
  • Participate and support relevant team projects and meetings
  • Qualifications

    To be successful in this role you, you will be a great team player with demonstrated empathy, negotiation skills and decision-making abilities, because our customers are our number one focus.

    As a collections super-star, you will have a minimum of 5 years of experience in a collections environment, with automotive experience being advantageous.

    You will also have an excellent ability to problem-solve and resolve conflict. Knowledge of Bankruptcy / Liquidation requirements and legal procedures would be highly beneficial.

    If you believe you are the right person for this role and possess a can-do-anything attitude, then please apply by close of business Friday 3 July 2020.

    At Mercedes-Benz Financial Services we believe our people make the difference. We can proudly offer you generous employee benefits, such as discounted car leasing and purchase options, on-site parking, gym, cafeteria and much more.

    Our real passion for our people also extends to Employee Recognition and Reward programs, as well as access to learning and development opportunities.

    We are proud to be recognised as a Workplace Gender Equality Employer of Choice and support a flexible and modern work culture.

    We empower, trust, and respect our employees and strive to improve diversity and equality of opportunity.

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